Unable to play voicemail online

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Marliwahoo
Posts: 1
Joined: Sat Jan 30, 2010 5:03 pm

Re: Unable to play voicemail online

Post by Marliwahoo » Sat Jan 30, 2010 5:05 pm

Not working for us. It has worked in the past.

slkayser
Posts: 4
Joined: Fri Nov 20, 2009 6:27 am

Re: Unable to play voicemail online

Post by slkayser » Sun Jan 31, 2010 8:02 am

stopped working for me as well. Just tried it

garys
Posts: 6
Joined: Sun Jan 17, 2010 3:47 pm

Re: Unable to play voicemail online

Post by garys » Sun Jan 31, 2010 9:57 am

Add me to the list also. I am unable to check voicemail online!!!!!!!!!!

ashleyandkent
Posts: 1
Joined: Sun Jan 31, 2010 10:36 am

Re: Unable to play voicemail online

Post by ashleyandkent » Sun Jan 31, 2010 10:37 am

We are also, unable to check voicemail at all, latest versions of flash on either IE8 or FF.

rrgone
Posts: 27
Joined: Tue Jun 23, 2009 11:58 am

Re: Unable to play voicemail online

Post by rrgone » Sun Jan 31, 2010 2:35 pm

alphacompgeek wrote:It's a problem for me too. We've been on Ooma for a couple months now and have always found the voicemail player to be quirky. You click on a message, you see the 'Loading...' animation, but the message doesn't play. In the past, I could keep clicking over and over and it would eventually play, but today I have two voicemails and I can't get them to play at all. The VMs are forwarded to my email and that works fine, so I can work around it for now, but it would be nice if the web player would work more consistently.

I also get the error message when I try to download the messages from My Ooma: "We're sorry, there was a problem processing the page."

By the way, I'm on Windows 7 (x64) and have tried Firefox 3.5.7 and IE 8 both with the newest Flash Player.
x2 everything alphacompgeek says. It's been buggy for months. Completely inop for a couple days now. Help please!

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The Picard
Posts: 35
Joined: Mon Nov 23, 2009 6:36 pm
Location: Wisconsin
Contact:

Re: Unable to play voicemail online

Post by The Picard » Sun Jan 31, 2010 8:59 pm

I can't listen to my voicemail online either. Used to be able to.
Jeffrey P. Picard
Please visit my WEBSITE.

md81e1
Posts: 8
Joined: Mon Aug 24, 2009 8:54 am

Re: Unable to play voicemail online

Post by md81e1 » Mon Feb 01, 2010 8:05 am

Same problem. Reloaded Flash Player, disabled security, tried different browsers, etc.
This is a wide spread problem. Comment from Ooma support?

murphy
Posts: 7172
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Unable to play voicemail online

Post by murphy » Mon Feb 01, 2010 8:42 am

md81e1 wrote:Same problem. Reloaded Flash Player, disabled security, tried different browsers, etc.
This is a wide spread problem. Comment from Ooma support?
This is a user to user forum. Ooma support is not involved. The forum moderators, who are Ooma employees, sometimes step in to solve problems.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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dpierce
Posts: 85
Joined: Wed Dec 09, 2009 9:03 am
Location: Phoenix, AZ

Re: Unable to play voicemail online

Post by dpierce » Mon Feb 01, 2010 10:10 am

Same here. Not working now and was before. Can't play or download the file to play it. Forwarding the messages to email works though so if you don't have it setup that way you may want to. Support is a joke.

asapReps
Posts: 10
Joined: Fri Oct 02, 2009 6:45 am

Re: Unable to play voicemail online

Post by asapReps » Mon Feb 01, 2010 10:20 am

Listening to VM at my.ooma.com is still a problem today Mon Feb 1. I had been able to listen to VM last week. Not today. When selecting a row in the list, it "tries" to do something (get a small loading indication), but nothing happens after that stops.

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