Ooma down ?

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
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stuman168
Posts: 6
Joined: Thu Jul 30, 2009 6:06 am

Re: Ooma down ?

Post by stuman168 » Fri Jan 22, 2010 5:41 am

I notice the last two days the ooma box been turning blue to red and blue again for quite a few times. it's brief enough but it's annoying. Does anyone know why? usually I noticed it once a day early in the morning

spsoftball
Posts: 4
Joined: Thu Jan 21, 2010 4:56 pm

Re: Ooma down ?

Post by spsoftball » Fri Jan 22, 2010 6:06 am

Anyone else still down?

Potts
Posts: 84
Joined: Wed Dec 30, 2009 6:42 pm

Re: Ooma down ?

Post by Potts » Fri Jan 22, 2010 6:09 am

Im up to far
Setup Dec. 2009. Cable Modem, (Hub and Scout purchase Amazon.Com) Router (Linksys WRT5465S2) Ooma Premier.

jcalciano
Posts: 3
Joined: Fri Jan 22, 2010 6:42 am

Re: Ooma down ?

Post by jcalciano » Fri Jan 22, 2010 6:54 am

Still clicking red-blue this morning. Just like yesterday.

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Ooma down ?

Post by Groundhound » Fri Jan 22, 2010 7:11 am

Try power off for 30 seconds, then power back on.

GearGuy
Posts: 18
Joined: Wed Nov 11, 2009 7:51 am

Re: Ooma down ?

Post by GearGuy » Fri Jan 22, 2010 7:14 am

Had one brief on-off-on this morning within roughly the last hour here in Western NY. Other than this recent event I typically never see the status light cycle.

I hope that they dig deep enough to determine the root cause of this issue and address it.

My concern is regarding all of the Oomas recently given as gifts or purchased just before the end of the year. These new customers are likely taxing the system resources (if Ooma did not foresee and plan for the possibility). They very likely may cancel their service and return their Oomas due to this service reliability event within such a short timeframe of use. This could be a bit of a financial hit to Ooma.

I would think that fairly regular updates about the problem solving process with just enough detail indicating that Ooma is reaching a true solution would help alleviate the concern that many customers, especially new ones, may have.
Even better, it would have been nice if they let us know in advance that a major change to the system (i.e. update to core server) was planned. If it goes well, customers are encouraged by efforts to grow the business. If an issue arises, they can relate it to a recent event rather than assuming a system break down. The fact that Ooma already has a status thread and Tweet to subscribe to for communication of this information is excellent.

I have been a customer since October and have been very happy overall with my Hub, Scout and service given the level that we use the product.

spsoftball
Posts: 4
Joined: Thu Jan 21, 2010 4:56 pm

Re: Ooma down ?

Post by spsoftball » Fri Jan 22, 2010 7:34 am

Groundhound wrote:Try power off for 30 seconds, then power back on.
still flashing red...

NB2A
Posts: 67
Joined: Thu Dec 17, 2009 10:40 am

Re: Ooma down ?

Post by NB2A » Fri Jan 22, 2010 7:44 am

There should be a place with an obvious message here and the Ooma site itself where one can look if the system is down because of the their own issues! :o

feartheturtle
Posts: 108
Joined: Tue Sep 08, 2009 5:02 am
Location: Maryland

Re: Ooma down ?

Post by feartheturtle » Fri Jan 22, 2010 7:47 am

NB2A wrote:There should be a place with an obvious message here and the Ooma site itself where one can look if the system is down because of the their own issues! :o
http://www.ooma.com/forums/viewtopic.php?f=10&t=26

There is - just not updated as often as some people would like.

ooma1113
Posts: 19
Joined: Mon Feb 16, 2009 8:14 am
Location: Rye,New York

Re: Ooma down ?

Post by ooma1113 » Fri Jan 22, 2010 7:54 am

Just went to red here in New York for a few seconds so it appears they are still tinkering with the system. Even with a problem like this I still will take OOMA over Verizon any day :D

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