Can't receive incoming calls

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korggy
Posts: 13
Joined: Tue Mar 10, 2009 7:30 am

Can't receive incoming calls

Post by korggy » Tue Mar 10, 2009 7:47 am

As of 11:30am ET March 10 2009 I am unable to receive incoming calls.

My phone rings but when I pick it up all I hear is silence. The caller on the other end hears a message about the "wireless customer" being unavailable.

I am able to place outgoing calls normally.

korggy
Posts: 13
Joined: Tue Mar 10, 2009 7:30 am

Re: Can't receive incoming calls

Post by korggy » Tue Mar 10, 2009 7:50 am

Also, as an aside, I have been on hold with your customer support for about 20 minutes.

CamFam
Posts: 3
Joined: Tue Mar 10, 2009 7:50 am

Re: Can't receive incoming calls

Post by CamFam » Tue Mar 10, 2009 7:51 am

I am experiencing the exact same problem and it did begin at about 11:30am EST (9:30am MST).

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garg11
Posts: 22
Joined: Wed Dec 24, 2008 12:41 pm
Location: NYC

Re: Can't receive incoming calls

Post by garg11 » Tue Mar 10, 2009 7:52 am

I have same problem, in NJ,
Send E-mail to ooma, and still waiting for my request.
Thanks God, ooma and USA.

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garg11
Posts: 22
Joined: Wed Dec 24, 2008 12:41 pm
Location: NYC

Re: Can't receive incoming calls

Post by garg11 » Tue Mar 10, 2009 7:55 am

I guess it ooma network problem, not my ooma block.
Because I start to think that I need to return my ooma back.
Thanks God, ooma and USA.

atici
Posts: 176
Joined: Fri Oct 03, 2008 8:22 am

Re: Can't receive incoming calls

Post by atici » Tue Mar 10, 2009 7:58 am

I am having the same problem on an ooma box installed overseas. It can make outgoing calls but can't receive incoming calls.

realsol
Posts: 29
Joined: Tue Dec 02, 2008 10:32 pm

Re: Can't receive incoming calls

Post by realsol » Tue Mar 10, 2009 8:04 am

I also am having same issue. I have 2 South Lake Tahoe area phone numbers. Are other people in different areas of the country?

korggy
Posts: 13
Joined: Tue Mar 10, 2009 7:30 am

Re: Can't receive incoming calls

Post by korggy » Tue Mar 10, 2009 8:04 am

Columbus, Ohio

CamFam
Posts: 3
Joined: Tue Mar 10, 2009 7:50 am

Re: Can't receive incoming calls

Post by CamFam » Tue Mar 10, 2009 8:10 am

Mine is working now as of 10:10am MST. I can now receive calls.

realsol
Posts: 29
Joined: Tue Dec 02, 2008 10:32 pm

Re: Can't receive incoming calls

Post by realsol » Tue Mar 10, 2009 8:10 am

Well, I seem to be back up (for now). Just used my cell phone to test and got through. Does anyone at Ooma know what the problem is.

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