Slow Internet speeds since installation

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lohertz
Posts: 372
Joined: Fri Mar 06, 2009 8:42 pm
Location: Far West Burbs, Chicago

Re: Slow Internet speeds since installation

Post by lohertz » Fri Apr 17, 2009 9:28 am

Well I'm sorry we led you down the wrong trail. Fortunately you can return those splitters and it wasn't that big of cash spent out of pockt.

Glad things worked out for you.

tahoe351
Posts: 3
Joined: Sun Jan 17, 2010 5:17 pm

Re: Slow Internet speeds since installation

Post by tahoe351 » Sun Jan 17, 2010 5:21 pm

I have cable internet through comcast. With the cable modem connected directly to the computer I get a 7.27 download speed. When I connect my ooma equipment the speed goes down to 3.36 download.

Can anyone point me in the right direction as to why?

I called support and lets just say they were less than helpful.

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caseybea
Posts: 196
Joined: Wed Jan 06, 2010 9:52 am

Re: Slow Internet speeds since installation

Post by caseybea » Sun Jan 17, 2010 6:50 pm

tahoe351 wrote:I have cable internet through comcast. With the cable modem connected directly to the computer I get a 7.27 download speed. When I connect my ooma equipment the speed goes down to 3.36 download.

Can anyone point me in the right direction as to why?

I called support and lets just say they were less than helpful.
How is your ooma connected?

cable>>ooma>>router>>computer?

cable>>ooma>>computer?

cable>>router>>ooma?
Ooma Hub customer since January 2010
Telo2 upgrade (hub retired) October 2016
Service Level: Core

tahoe351
Posts: 3
Joined: Sun Jan 17, 2010 5:17 pm

Re: Slow Internet speeds since installation

Post by tahoe351 » Mon Jan 18, 2010 8:14 am

caseybea wrote:
tahoe351 wrote:I have cable internet through comcast. With the cable modem connected directly to the computer I get a 7.27 download speed. When I connect my ooma equipment the speed goes down to 3.36 download.

Can anyone point me in the right direction as to why?

I called support and lets just say they were less than helpful.
How is your ooma connected?

cable>>ooma>>router>>computer?

cable>>ooma>>computer?

cable>>router>>ooma?
cable>>ooma>>computer

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Slow Internet speeds since installation

Post by Groundhound » Mon Jan 18, 2010 8:52 am

tahoe351 wrote:cable>>ooma>>computer
How are you measuring speed? What Comcast speed tier are you subscribed to?

tahoe351
Posts: 3
Joined: Sun Jan 17, 2010 5:17 pm

Re: Slow Internet speeds since installation

Post by tahoe351 » Mon Jan 18, 2010 12:32 pm

Groundhound wrote:
tahoe351 wrote:cable>>ooma>>computer
How are you measuring speed? What Comcast speed tier are you subscribed to?
I use speedtest.net

directly connecting the modem to the computer I get 7.2 mbps download
connecting the Ooma equipment it goes down to approx. 3.4 mbps

murphy
Posts: 7223
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Slow Internet speeds since installation

Post by murphy » Mon Jan 18, 2010 12:38 pm

tahoe351 wrote:
Groundhound wrote:
tahoe351 wrote:cable>>ooma>>computer
How are you measuring speed? What Comcast speed tier are you subscribed to?
I use speedtest.net

directly connecting the modem to the computer I get 7.2 mbps download
connecting the Ooma equipment it goes down to approx. 3.4 mbps
Disable QOS in the ooma setup screen(both numbers = 0) and run the test again.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: Slow Internet speeds since installation

Post by amoney » Mon Jan 18, 2010 4:58 pm

I cant find the threads, but a previous thread I rememeber a user ultimately had a bad modem/router affecting speed.

See if you can take the Ooma box to a friends house and try the speed test again to rule out is modem is suspect, or it may be the Ooma box that could be bad.

Ditto on trying the QOS set to zero and see results.
Comcast > Telo > WRT54G

dieselman8
Posts: 3
Joined: Sat Mar 27, 2010 6:12 am

Re: Slow Internet speeds since installation

Post by dieselman8 » Sat Mar 27, 2010 6:19 am

I also have the same problem of drastically slower internet when it is connected as:

modem > ooma > router

I highly doubt it is the modem. I subscribe to 10Mbps internet through RCN and using their bandwidth test, here is the breakdown.

modem > computer (direct connection) ~ 9.5Mbps.
modem > ooma > computer ~ 5 Mbps.
modem > ooma > router > computer ~ 1 Mbps.

Or, if I put the ooma behind the router, internet seems pretty snappy.
modem > router > computer+ooma ~ 8 Mbps

Why is the internet substantially slower behind the ooma?

murphy
Posts: 7223
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Slow Internet speeds since installation

Post by murphy » Sat Mar 27, 2010 6:29 am

dieselman8 wrote:I also have the same problem of drastically slower internet when it is connected as:

modem > ooma > router

I highly doubt it is the modem. I subscribe to 10Mbps internet through RCN and using their bandwidth test, here is the breakdown.

modem > computer (direct connection) ~ 9.5Mbps.
modem > ooma > computer ~ 5 Mbps.
modem > ooma > router > computer ~ 1 Mbps.

Or, if I put the ooma behind the router, internet seems pretty snappy.
modem > router > computer+ooma ~ 8 Mbps

Why is the internet substantially slower behind the ooma?
Connect to http://setup.ooma.com and set both QOS numbers to 0 and re-run the test.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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