The phone will ring for a few times and then the modem resets the DSL connection (DSL light goes from green to flashing red then to green again. Internet light goes out then in a few moments after the DSL light goes green the internet light returns to green.). The calling phone will continue to hear ringing but the ooma devices will stop ringing. No greeting comes on. No voicemail is left. (Just ringing, it never goes to the greeting)
When I first installed the ooma devices all worked great. Now, no voicemail. Changed nothing. Even so I have reset every device, gateway, Ooma, restarted computer. All numerous times.
I have reset and restarted everything numerous times to no avail. I have tried every combination of settings in MyOoma. The voice mail will setup properly.
I am fairly well computer literate. I am the one everyone I know use as their “computer support” I have yet to come across a problem I couldn’t solve given time. This problem is very frustrating. What happens in the future even if this problem is remedied?
I need a fix in a couple of days or back it goes. ( I only have 30 days to return for a full refund.)
Here is my setup:
AT&T internet 6meg
Speedtest.net without Ooma: 5.05meg; with Ooma 2.66meg
Upload 600kb+ Ping 42ms
2wire 2701HG-B gateway (integrated router)
Ooma connected to Ethernet port on gateway
Laptop and desktop connected wireless
DVR connected via cat5 to gateway
NEVER any problems with my internet before now.
Integrated landline or did you receive an Ooma-assigned number?
Did you attempt to setup voicemail by picking up the handset connected to the Ooma device and press the play button - then follow the prompts?
Check out the following posts and see if either of them describe at all what you are seeing:
http://www.dslreports.com/forum/r182061 ... onnections
http://forums.practicallynetworked.com/ ... php?t=7369
I have been able to glance at the other post on an issue related to mine and I am not sure it appllies. I have to go to work now so I am unable to really get into it, (it is a long post). Will check it out more when I get home.
The modem works great unless the Ooma receives a call.
Thanks for all of your help.
I came home and I had a message ON MY OOMA!!!!!!!! I checked MyOoma and it was set to answer after 10 seconds. I know I pressed save and I even tested it before I left for work.
Now, I am totally confused.
I just tested it by calling from my cell phone and all worked well except for call screening. I have "enable call screening" checked in my preferences. I am afraid to try and fix it for fear of losing all again. It did not reset the modem when I called. It answered after two rings and it played the greeting over the calling phone but I did not hear the call on the Ooma speaker. The volume is turned up.
I would still like to know why I am losing half of my downloading speed.
Curiouser and curiouser????
Still, pretty strange.
At least I can get my messages now. I still would like to know what was going on with the reseting of the modem, tho it is now doing that anymore.
So, I will keep this device if I can get the call screening to work.
Also, any help on why I have lost 1/2 of my broadband download speed..........??
After you have done this, you will need a phone or cordless base plugged into the phone port on the hub and you will either need to keep a separate phone on the old landline (with a microfilter, of course) or if you want, you can have your telco set up call forwarding to your ooma number - then all incoming and outgoing calls would go through the ooma hub. If you want to feed other phones in your home with the ooma system, we can walk you through that too - but you will want to keep the wiring for that on a separate pair of wires to preserve your DSL signal.
Post back with your progress if you do have them remove the integration or if you have additional questions.
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.