Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#37851 by hteinlin
Fri Dec 18, 2009 4:03 pm
12/03: Started port request.
12/04: Received an email confirming work order, given completion date of 12/18.
12/18: Received completion email of number ported.

Started receiving Caller ID / Call waiting features on my phone number (had it disabled from old phone co prior to port).
2 weeks to finish porting and so far so good, haven't noticed any problems other users reported after porting yet.

My phone lines within my house remains active on Cox. I still get a dial tone and I can still dial out from it. However, I cannot receive phone calls on this line... Meaning it is an unassociated line without a phone number, which is good... Called up Cox, I guess they won't officially turn off my phone service until January 4th. Way to milk some money out of me before i ditch them huh?...

So just incase I went to the Cox box and disconnected the house line from their box. I now have no dialtone on my house wires. Hooked up my Ooma back to it, everything on it and my scout working fine. :)

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And just for giggles, I hooked up Ooma only to the internet, nothing to the house phone wiring. I can receive and make phone calls... Sweet.

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Another thing I noticed now too is, there is no longer a ring delay before the Ooma hub rings. This might be due to having integrated landline before which would ring, then gets handled by the Hub?

All I know is before if I call the house number from my cell, the HUB would ring on the 2nd ring.
After the port, it is ringing almost immediately on the 1st ring.
Last edited by hteinlin on Fri Dec 18, 2009 4:19 pm, edited 2 times in total.
#40899 by caseybea
Fri Jan 08, 2010 2:05 pm
Good to hear AT&T porting actually worked - I'll be doing it in 2 months. (Waiting for "premiere" services trial to end first, then test the remaining services, make sure caller-id-NAME still works as it should...) - THEN i'll port.

(I have a CORE, so caller-id-name should be there forever)
#40902 by R-T-B
Fri Jan 08, 2010 2:15 pm
It took approximately 24 hours for my AT&T port to complete, but things have been smooth since then. :) It's probably understandable considering my port was scheduled to be completed on the 5th, and that was right after new years so they probably had a lot scheduled then.
#41394 by mmatski
Mon Jan 11, 2010 8:30 pm
I just hooked up the ooma and requested porting from Vonage.
The salesman from Fry's said the port takes an hour, obviously bs.
How long does it typically take?
Days? Weeks? Months?
Just looking for a headsup.
Thanks
mmat
#41401 by Mike-o-Matic
Mon Jan 11, 2010 9:31 pm
mmatski,

From all I've seen, I'd say "almost never less than three weeks, but usually not more than six weeks." In many cases, under a month start-to-finish.

This is very anecdotal, of course. But I can state that I've been making a point of reading as many relatively-recent porting-related threads as I can find. So I think it's a fairly accurate assessment.

In my case, the point at which I got my initial "projected completion date" email seemed to align with my normal billing cycle. I'm not sure if that was a coincidence or not, but that could potentially help explain why it seems to usually take about a month to port a number.

Hope this helps,
Mike-o

EDIT: By the way, I think what R-T-B meant (and R-T-B, correct me if I misunderstood) by saying "approximately 24 hours for my AT&T port to complete" is that he was given a date, but it took many hours on/around that date for the actual "port" itself to start and become complete. That is, for Ooma to "own" the ported number and start handling its calls, and also for AT&T to kill his dialtone. I'm sure he ordered the port days or weeks before the day it took place.

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