System Preferences is Blank

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
dtalwar
Posts: 409
Joined: Thu Jul 16, 2009 8:27 pm
Location: Gold River, CA

Re: System Preferences is Blank

Post by dtalwar » Mon Dec 21, 2009 12:20 pm

Looks like this just got fixed ... It is working for me now.

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: System Preferences is Blank

Post by murphy » Mon Dec 21, 2009 12:32 pm

dtalwar wrote:Looks like this just got fixed ... It is working for me now.
Doesn't work for me.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

canaanskier
Posts: 14
Joined: Wed Dec 16, 2009 4:40 pm

Re: System Preferences is Blank

Post by canaanskier » Mon Dec 21, 2009 1:14 pm

Still not working for me as well.

kdmc69
Posts: 502
Joined: Wed Aug 27, 2008 1:15 pm
Location: Raleigh, NC

Re: System Preferences is Blank

Post by kdmc69 » Mon Dec 21, 2009 1:22 pm

It's working for me.
Ooma Customer Since: August 2008
Ooma Equipment: 2 Telos + 2 HD2 Handsets
Ooma Service: Premier
Amped AC 1750 Router
TWC ->Router -> Telo1
TWC ->Router -> Telo2

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Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
Contact:

Re: System Preferences is Blank

Post by Bobby B » Mon Dec 21, 2009 3:33 pm

This one should be fixed now - please let us know if you're running into any issues with the page.
Bobby B

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The Picard
Posts: 35
Joined: Mon Nov 23, 2009 6:36 pm
Location: Wisconsin
Contact:

Re: System Preferences is Blank

Post by The Picard » Mon Dec 21, 2009 3:44 pm

Back to normal for me.
Jeffrey P. Picard
Please visit my WEBSITE.

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: System Preferences is Blank

Post by murphy » Mon Dec 21, 2009 3:48 pm

Bobby B wrote:This one should be fixed now - please let us know if you're running into any issues with the page.
Still doesn't work for me Bobby.

I get the

We're sorry, there was a problem processing the page.

If this page continues to appear, please contact Ooma Support. You can also report this issue in the Ooma Forum.

error page when going to Preferences.

I get the same error on the Account -> Profile page.

If I use a direct URL I can get to the System page under Preferences but the rest error out.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Oremus
Posts: 13
Joined: Fri Dec 04, 2009 7:41 am
Location: Richmond, Virginia USA

Re: System Preferences is Blank

Post by Oremus » Mon Dec 21, 2009 4:24 pm

I get the same "There was a problem" message. At least I can now see the "10 Digit Calling" option. Before the page would simply display two lines and a save option.

12-28-09: As of this evening the system preferences options are configurable again. Thanks guys.
Last edited by Oremus on Mon Dec 28, 2009 4:12 pm, edited 1 time in total.

rwh1955
Posts: 10
Joined: Sun Dec 13, 2009 1:58 pm

Re: System Preferences is Blank

Post by rwh1955 » Mon Dec 21, 2009 5:24 pm

It's now working for me. Thanks Ooma.

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Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
Contact:

Re: System Preferences is Blank

Post by Bobby B » Mon Dec 21, 2009 6:03 pm

Your problem on the Telo account is a bit different from what others were experiencing. I'm working with the engineering team to hopefully fix your account tomorrow. I'll send you an email when it rolls out to your account.
murphy wrote: Still doesn't work for me Bobby.
I get the We're sorry, there was a problem processing the page.
Bobby B

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