Voicemail Tab Displays the Wrong Time

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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Mike-o-Matic
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Re: Voicemail Tab Displays the Wrong Time

Post by Mike-o-Matic » Tue Dec 08, 2009 12:05 pm

Not to be a wet sock and drag a thread back on-topic ... but I'm gonna do just that! :D

I, too, am seeing incorrect timestmps on the My Ooma Voicemail list page. The times in my Call Log are correct, but that's not the case on the Voicemail list.

For what it's worth, I'm in the central time zone. On 12/2 I left myself a test message that showed as 7:46pm, which should have said 9:46pm. Two hours earlier than in reality, in this particular test. However, I just repeated this exercise at 1:50pm today, and it says 7:50pm (possibly GMT?) on the webpage. Six hours LATER than reality, in this case. So there is some variation in how the problem manifests itself.

Note however, that so far, I think all the date/times read back by the Ooma Voicemail automaton are CORRECT... so IMHO this is more likely a problem with the My Ooma webserver, and much less likely to be caused by the voicemail server itself.

Any ideas or updates on this issue? Supportive slap on the back? Bueller? Bueller??

Regards,
Mike-o

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Customer Since: November 2009.
Number Port: ordered 12/14/09; completed 01/07/10.
Hardware: one Hub, one Scout, one Telo.
Service Level: Annual Premier.

devika
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Joined: Fri Oct 09, 2009 3:53 pm
Location: Nu Joise'

Re: Voicemail Tab Displays the Wrong Time

Post by devika » Thu Dec 10, 2009 12:24 pm

I see the same thing as Mike-o is mentioning above. I will put it in a picture form so powers that be can take care of this sooner. The call in question is 732-745-XXXX showing 1:17PM in call logs and 10:18AM in VM logs.

Looks like VM time is set to Pacific timezone. I cannot understand the extra minute in though :?:
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Groundhound
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Re: Voicemail Tab Displays the Wrong Time

Post by Groundhound » Thu Dec 10, 2009 12:30 pm

devika wrote:Looks like VM time is set to Pacific timezone. I cannot understand the extra minute in though :?:
Perhaps the ring time difference before VM picked up?

rcjordan
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Joined: Thu Dec 10, 2009 2:36 pm

Re: Voicemail Tab Displays the Wrong Time

Post by rcjordan » Thu Dec 10, 2009 2:43 pm

>I, too, am seeing incorrect timestmps on the My Ooma Voicemail list page. The times in my Call Log are correct, but that's not the case on the Voicemail list.

Same here. Mine is a new installation but the test voicemails were six (or more) hours earlier than the time the same call was showing in the log.

Wiz_Bang
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Joined: Sat Nov 07, 2009 8:08 pm

Re: Voicemail Tab Displays the Wrong Time

Post by Wiz_Bang » Mon Dec 14, 2009 3:22 pm

See the same problem, only my time on the voice mail shows an 8+ hour difference ahead.

stangale@pacbell.net
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Re: Voicemail Tab Displays the Wrong Time

Post by stangale@pacbell.net » Mon Dec 14, 2009 10:27 pm

OOMA's time stamp for Voicemail is way off here as well, but worse OOMA problems prevented getting to this sooner.
Anybody come up with a solution? (I've found that waiting for OOMA usually doesn't work.....)

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Bobby B
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Re: Voicemail Tab Displays the Wrong Time

Post by Bobby B » Tue Dec 15, 2009 3:43 pm

Unfortunately the fix from today didn't fix this problem - hopefully we can get a permanent fix for this one this week. We're tracking this internally in bug 7009.
Bobby B

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Mike-o-Matic
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Re: Voicemail Tab Displays the Wrong Time

Post by Mike-o-Matic » Tue Dec 15, 2009 5:14 pm

Well, Bobby, thanks for acknowledging that you're working on it still, just the same.

As Tom Petty once said, "the waiting is the hardest part." To which I'd like to add, "the not-knowing is the second hardest part." :cool:
Customer Since: November 2009.
Number Port: ordered 12/14/09; completed 01/07/10.
Hardware: one Hub, one Scout, one Telo.
Service Level: Annual Premier.

hteinlin
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Re: Voicemail Tab Displays the Wrong Time

Post by hteinlin » Mon Dec 21, 2009 11:20 am

Can anyone verify if theirs is working correctly now?

As of today the timestamps in my voicemail are correct now.

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Mike-o-Matic
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Re: Voicemail Tab Displays the Wrong Time

Post by Mike-o-Matic » Mon Dec 21, 2009 11:38 am

Mine weren't looking correct as of 1:30pm Central, so I recorded another test message. It should say 1:35pm, but showed up as 11:35pm (two hours behind, ie. equivalent to Pacific time).
Customer Since: November 2009.
Number Port: ordered 12/14/09; completed 01/07/10.
Hardware: one Hub, one Scout, one Telo.
Service Level: Annual Premier.

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