No Incoming phone calls

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philiphack
Posts: 2
Joined: Sun Dec 13, 2009 3:28 pm

No Incoming phone calls

Post by philiphack » Sun Dec 13, 2009 3:34 pm

For the past 45 days I have not been able to receive any calls. Nothing has changed in my system set-up. When callers dial my number (regardless of where they are calling from) they get either a fast busy signal or a message telling them the number does not exist. I have called support 4 times and each time I am told someone will get back to me within 48 hours but I never get a call. I cannot get my call escalated in the call center to speak to someone who can help. Has anybody else had a similar experience?

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: No Incoming phone calls

Post by Groundhound » Sun Dec 13, 2009 3:55 pm

When you dial out do people see your number on their caller ID? Is the the number they see the correct number? Have you recently completed a number port? When it used to work, how long did it work?

richc
Posts: 9
Joined: Thu Apr 09, 2009 8:34 pm

Re: No Incoming phone calls

Post by richc » Fri Dec 18, 2009 7:36 pm

I am having the same problem and it has been 3 days they suck and you people who keep sticking up for OOMA better start getting a life OOMA TELEPHONE SERVICE SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! they keep telling me it will be back up in 24 hours and never does. you people that just purchase a system better take it back, I don't think OOMA is going to be around long if they they don't take care of there customers in a timely manner and if i was you who has waited 45 days i be calling the CEO or demand to talk to the CEO. i HAVE LEFT SEVERAL POST I HOPE THE NEW PEOPLE ARE READING MY POST BUYER BEWARE!

bob

Ronnie
Posts: 1
Joined: Sat Dec 19, 2009 12:24 am

Re: No Incoming phone calls

Post by Ronnie » Sat Dec 19, 2009 12:26 am

Same problem here. I do not have incoming calls. I can call outside but no incoming calls!

My Telo is connected to POTs but still no incoming calls. My POT's is working without problem. What is the quick fix?

murphy
Posts: 7233
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: No Incoming phone calls

Post by murphy » Sat Dec 19, 2009 3:16 am

Ronnie wrote:Same problem here. I do not have incoming calls. I can call outside but no incoming calls!

My Telo is connected to POTs but still no incoming calls. My POT's is working without problem. What is the quick fix?
I'm confused. If your Telo has your land line integrated, all incoming calls will be on the POTS line. All outgoing local calls will be on the POTS line. Only long distance calls will be over Ooma.

Did you integrate your land line or did you select a new phone number from Ooma?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

richc
Posts: 9
Joined: Thu Apr 09, 2009 8:34 pm

Re: No Incoming phone calls

Post by richc » Sun Dec 20, 2009 9:10 am

Murphy good try but you did not make any sense ok, we all are not receiving calls here ok so there is a problem with ooma
it just has happen to you YET!!!!!!!!!!!!!!. If they do not fix it soon there is not going to any ooma left

Date
Posts: 23
Joined: Mon Dec 07, 2009 9:25 am

Re: No Incoming phone calls

Post by Date » Sun Dec 20, 2009 2:06 pm

richc. The hell will you. Members are willing to help. But working with an a----- like you is impossible. Do yourself a favor and return it for a full refund. I would buy it from you, but I have ooma Scout and Hub, that is working great. I suggest you lay off the booze and drugs, before posting.

User avatar
southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: No Incoming phone calls

Post by southsound » Sun Dec 20, 2009 10:26 pm

Date wrote:I don't feel bashing is going to help with the problem that richc or other members are having. I'm out of this one.
Date wrote:richc. The hell will you. Members are willing to help. But working with an a----- like you is impossible. Do yourself a favor and return it for a full refund. I would buy it from you, but I have ooma Scout and Hub, that is working great. I suggest you lay off the booze and drugs, before posting.
I guess I should have left my rather negative post towards richc post as it was. This little snit even gets to nice people like Date!
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

oldanbo
Posts: 797
Joined: Wed Apr 01, 2009 8:16 am
Location: North Olympic Penninsula, WA

Re: No Incoming phone calls

Post by oldanbo » Sun Dec 20, 2009 10:39 pm

southsound wrote:
Date wrote:I don't feel bashing is going to help with the problem that richc or other members are having. I'm out of this one.
Date wrote:richc. The hell will you. Members are willing to help. But working with an a----- like you is impossible. Do yourself a favor and return it for a full refund. I would buy it from you, but I have ooma Scout and Hub, that is working great. I suggest you lay off the booze and drugs, before posting.
I guess I should have left my rather negative post towards richc post as it was. This little snit even gets to nice people like Date!
Robin..if you wanna have fun, check out what the little thing said to me. Like I said just for fun. I'd rather let it die on the vine.

My suggestion to everyone can be summed up in one word, IGNORE. Don't feed the cretin. It feeds on attention.

Respectfully yours,
Reverend Dan.....I'll leave the rest blank. And yes, I am a Reverend, there I said it. I didn't want to but I did.

Dan

User avatar
southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: No Incoming phone calls

Post by southsound » Sun Dec 20, 2009 11:17 pm

oldanbo wrote: Robin..if you wanna have fun, check out what the little thing said to me. Like I said just for fun. I'd rather let it die on the vine.

My suggestion to everyone can be summed up in one word, IGNORE. Don't feed the cretin. It feeds on attention.

Respectfully yours,
Reverend Dan.....I'll leave the rest blank. And yes, I am a Reverend, there I said it. I didn't want to but I did.

Dan
I totally agree. I was just commenting because I had made, then deleted, a rather terse comment to richc because Date was kind enough to show me that it wasn't something I wanted to contribute more negativity to. And then for this "lowlife" to get to Date a few hours later made me realize how glad I was that I too was out of the situation. After all, our boss (yes, I'm also a minister) requires us to have a different attitude. Not that I always meet His requirements, but He has this awesome thing called grace that seems to cover things. OK, pastor's hat off. Let's have some walnut brownies and vanilla bean ice cream! :P
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

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