Something on your mind? Want to give us feedback on something in particular or everything in general? Tell us how we are doing!
#36981 by Declama
Sat Dec 12, 2009 3:08 pm
Hi all,
I recently purchased the ooma Telo. so far so good. I even posted a quick review of my experience at http://tech.spotcoolstuff.com/voip-inte ... -ooma-telo
However, there is one issue that I reported to ooma since December 3rd and they have not been able to resolve it.

Inadvertently, I added a [valid] number to my blacklist and I have not been able to remove it. I have made at least 3 calls to ooma tech support to no available. I was told they did deleted it from their system at least twice, all I had to do was to reboot the system in order for the changes to take place. As of this post, the number is still showing in my black list. Needless to say that this particular issue is getting under my skin at this point. I don't think it should be that difficult to remove a number from their system.

Has anyone had similar issues with removing numbers from their black list? Any responses would be greatly appreciated.
#37137 by Declama
Sun Dec 13, 2009 7:50 pm
Thanks Grounhog. I was told by ooma tech support that it would be removed.
I tried to delete it myself at least a dozen times to no avail, so I just gave up.

are you ooma tech support?
#37196 by Mike-o-Matic
Mon Dec 14, 2009 12:17 pm
I noticed this change recently too. It's nice to not have to call in our blacklist removal requests!

I'm just curious though, were you able to get it to delete now, Declama?

Who is online

Users browsing this forum: No registered users and 3 guests