Unable to login to Scout Number "My Ooma"

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Troy
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Joined: Fri Dec 05, 2008 3:28 am

Unable to login to Scout Number "My Ooma"

Post by Troy » Fri Dec 11, 2009 11:24 am

I'm trying to login to "My Ooma" at https://www.ooma.com. I can login in to the phone number tied to the Hub, but I can not login to the phone number tied to the Scout (which for me is my most frequently used number).

I receive a browser error page: "We're sorry, there was a problem processing the page.

I've tried to login from 3 different computers. I've tried clearing the browser cache, cookies, and temporary internet files. I've tried rebooting the computers.

I've tried using IE8, IE7, Chrome, AOL, and Firefox. All of them give the same error message listed above.

[Thanks SouthSound for pointing out the Hub vs. Scout occurrence]
Last edited by Troy on Fri Dec 11, 2009 11:47 am, edited 1 time in total.

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southsound
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Location: Harstine Island, WA

Re: Unable to login to My Ooma

Post by southsound » Fri Dec 11, 2009 11:32 am

Hi Troy,

You are not alone. Check the thread "Unable to log into Secondary Account for my similar problems. Frankly I am glad someone besides Bryanlyle and I are experiencing this. Maybe ooma did something last night when they rolled out the new software for my.ooma.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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Friends don't remember what Landline Integration was or why we did it.

Troy
Posts: 10
Joined: Fri Dec 05, 2008 3:28 am

Re: Unable to login to Scout Number "My Ooma"

Post by Troy » Fri Dec 11, 2009 11:51 am

Thanks SouthSound for the reply. I didn't try the Hub account, but now see that I can login to that account. But, unfortunately, I can't login to the Scout account, which is my highest usage.

I've tried 3 computers, 5 different browsers, and clearing the browser cache, etc. Nothing helps.

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Bobby B
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Re: Unable to login to Scout Number "My Ooma"

Post by Bobby B » Fri Dec 11, 2009 4:26 pm

I think we've pushed out a potential fix for this one - can you try logging in once more?
Bobby B

oomg
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Re: Unable to login to Scout Number "My Ooma"

Post by oomg » Fri Dec 11, 2009 6:20 pm

Bobby B wrote:I think we've pushed out a potential fix for this one - can you try logging in once more?
Mine is working... although the times for the various messages seem to have reverted to GMT.
oomg -- Voice Over Internet Person

I've learned a lot here... two months ago I didn't even know how to spell VOIP and now I are one.

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southsound
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Re: Unable to login to Scout Number "My Ooma"

Post by southsound » Fri Dec 11, 2009 11:48 pm

Mine is working now also.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

Troy
Posts: 10
Joined: Fri Dec 05, 2008 3:28 am

Re: Unable to login to Scout Number "My Ooma"

Post by Troy » Sat Dec 12, 2009 2:59 am

I can now login to "My Ooma" on both the Hub phone number and the Scout phone number.

bryanlyle
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Joined: Mon Mar 30, 2009 4:11 pm

Re: Unable to login to Scout Number "My Ooma"

Post by bryanlyle » Sat Dec 12, 2009 6:05 am

Bobby, still doesn't work for me. Doesn't matter which browser I use.
follow me on twitter: @bryanlyle

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