Need extra help installing your Ooma Hub or Telo system? Let us know.
#36673 by ianlin
Thu Dec 10, 2009 6:16 pm
PC and Hub both connected directly to router. When trying http://setup.ooma.com, I get a DNS page not found error. I then tried to point the browser directly to the IP address assgined to Hub by router's DHCP server. I get a page cannot be displayed error. Do I have to connect PC directly to Hub to access it?
#36674 by murphy
Thu Dec 10, 2009 6:19 pm
The PC must be connected to the Home port, at least initially, to reach setup.
#36878 by ianlin
Fri Dec 11, 2009 10:40 pm
I must have missed a step somewhere. I am unable to put the HOME port's IP address in the DMZ. I got a error message that DMz address must be within my LAN's subnet.
#36954 by ianlin
Sat Dec 12, 2009 1:19 pm
Thank you, Murphy! That worked like a charm! Much appreciated!

Is the Modem Port Mac Address the unique ID that identifies my unit to the Ooma servers? There is an option to spoof a customized MAC. If I did that, would the Ooma still work?
#36956 by murphy
Sat Dec 12, 2009 1:22 pm
Ooma uses the home port MAC address to identify the box.

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