Lifetime Premier ? Mod. Help

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funone46
Posts: 145
Joined: Tue Feb 24, 2009 1:47 pm

Lifetime Premier ? Mod. Help

Post by funone46 » Mon Dec 07, 2009 3:31 pm

It started with a call on 11-25 to get lifetime premier, 12-2 have not seen or heard anything so called again I was moved from annual to core. Still not showing lifetime. Now on 12--7 called again and was told even though my ooma says core, I really have lifetime premier. Not sure why this takes so long when others have it done while on the phone. I was told it would be done by 12-24. I do not think this takes a month.
(any moderator help would be nice.) :?
Thanks
Dave
Ooma customer since Febuary 2009 - savings so far $ 1000.00
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER

CaptainKen
Posts: 35
Joined: Sat Sep 12, 2009 3:51 pm

Re: Lifetime Premier ? Mod. Help

Post by CaptainKen » Mon Dec 07, 2009 5:16 pm

I had exactly the same thing happen Dave, don't worry it will show up as lifetime premier in another day or two at the most. I will bet you purchased the lifetime before your free 60 days of premier was over. For some reason they wait until your 60 days it up, the transfer you back to core and then lifetime in the next couple of days. I was told it has to revert to core before they can do the lifetime upgrade. I have no idea why, that is just there way of doing things. If your account says core now as mine did a few weeks ago you only have a short wait.

jculp99
Posts: 2
Joined: Tue Dec 08, 2009 5:55 am

Re: Lifetime Premier ? Mod. Help

Post by jculp99 » Tue Dec 08, 2009 6:02 am

I'm in the same "boat" Captain (lol).
My process started on 10/28/09. STILL no switch to lifetime.
After multiple calls along the way ("check it again in two days") someone on 11/13/09 told me about the account reset that is required and that I would see change by 12/7/09. Well its 12/8/09. Given the response in this thread I'll give it a few more days before calling again but man... this is frustrating. And yes I attempted to switch before my trial was complete.

If any mod. does happen to check this my service ticket # is: CS18720

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Bobby B
Ooma Moderator
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Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
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Re: Lifetime Premier ? Mod. Help

Post by Bobby B » Tue Dec 08, 2009 10:35 am

I'll ask our support team to take a look at what's the hold-up. Right now it's a very cumbersome process to upgrade to Lifetime Premier if you're already in an active Premier subscription.
Bobby B

funone46
Posts: 145
Joined: Tue Feb 24, 2009 1:47 pm

Re: Lifetime Premier ? Mod. Help

Post by funone46 » Tue Dec 08, 2009 10:37 am

Thanks so much for looking into it Bobby. I know it is not easy. Keep up the good work and services.
my ticket # is c.s. 22222
Dave
Ooma customer since Febuary 2009 - savings so far $ 1000.00
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER

scoutconnor
Posts: 424
Joined: Fri Dec 05, 2008 12:57 pm
Location: Upstate NY

Re: Lifetime Premier ? Mod. Help

Post by scoutconnor » Tue Dec 08, 2009 12:20 pm

Bobby B wrote:I'll ask our support team to take a look at what's the hold-up. Right now it's a very cumbersome process to upgrade to Lifetime Premier if you're already in an active Premier subscription.
Lifetime Premier is just Premier at the $99/year correct?

funone46
Posts: 145
Joined: Tue Feb 24, 2009 1:47 pm

Re: Lifetime Premier ? Mod. Help

Post by funone46 » Tue Dec 08, 2009 12:30 pm

Lifetime is $ 350.00 and no annual cost.
Ooma customer since Febuary 2009 - savings so far $ 1000.00
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER

murphy
Posts: 7232
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Lifetime Premier ? Mod. Help

Post by murphy » Tue Dec 08, 2009 12:32 pm

scoutconnor wrote:
Bobby B wrote:I'll ask our support team to take a look at what's the hold-up. Right now it's a very cumbersome process to upgrade to Lifetime Premier if you're already in an active Premier subscription.
Lifetime Premier is just Premier at the $99/year correct?
Not correct. It costs about $350 and includes a 3 year warranty (from date of purchase of the equipment) for the hardware.
Dennis P told me in an email on 12/2 that he expected their systems to be able to handle it by the end of next week. That would be the end of this week.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

funone46
Posts: 145
Joined: Tue Feb 24, 2009 1:47 pm

Re: Lifetime Premier ? Mod. Help

Post by funone46 » Tue Dec 08, 2009 12:41 pm

I stand corrected. Thanks for clearing it up. I will get a bonus too.

Dave
Ooma customer since Febuary 2009 - savings so far $ 1000.00
Ooma hardware Hub/Scout
LIFETIME PREMIER MEMBER

MikeekiM
Posts: 213
Joined: Wed Aug 12, 2009 9:55 am

Re: Lifetime Premier ? Mod. Help

Post by MikeekiM » Tue Dec 08, 2009 1:28 pm

I wish I got a bonus... I didn't want to port my number...and I don't have a telo...

:(

It would be nice to have some alternative (like an extra scout or something)...
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)

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