Similar issues dialing to the Telo number (yes, activation was done above and worked fine, and I've been into My Ooma and setup.ooma.com). So I finally got frustrated with this and decided to review everything in My Ooma and setup.ooma.com - and check my config on my modem. I made sure that the PPoe User Name and PW were the same on the ooma setup as the modem config. Checked a few other things, no changes really. I saved, went back later to look, and all lights across bottom were solid blue, no logo light (blue or red). From this point on, I have not been able to get a dial tone or get anything to work. I have tried several power cycles on all components, and I have not been able to get a factory reset (Trash and Stop) to work at all on the Telo - it just keeps coming back up with solid blue across bottom (after a power cycle, you see solid 1 and 2, then it shifts to solid Trash and Envelope quickly then to solid bottom row). I have even moved Telo, powered it up and plugged directly to my MacBook and rebooted MacBook to see if I could get to setup.ooma.com with direct ip in this way, and it did work and I could review/update.
Sorry for long msg, but I wanted to try and answer all questions that might come up front, or as many as possible. Very frustrated, as I have set up lots of stuff at house (wireless iTunes inside/outside house, video/audio streaming, etc.) and have never had this much of a challenged trying to troubleshoot something. Here are other specs:
- Netopia modem from Bellsouth/AT&T
- Highest speed DSL available from AT&T (and yes, I went to the speed test site and everything passed w flying colors)
- New Telo with configs/process described above (and with crappy power connection that comes unplugged)
- Time Capsule Apple wireless router, with a network of Apple express routers/iTunes devices and an Apple Extreme router upstairs and AppleTV (all work together flawlessly)
- I selected/activated a new number from Telo/Ooma - my landline is still active (since I just started this over the weekend and it hasn't worked yet) and DSL is of course active on same old number. I have noticed that calls can still come in on old number/land line too.
Let me know if other details/answers are needed - again, appreciate help.
So at this point you have the Telo wired to the router via the TO INTERNET port on the router, correct?
Connect a pc or laptop to the Telo's HOME/NETWORK port and reboot the pc/laptop to obtain an ip from the Telo.
Go to http://setup.ooma.com
On the NETWORK page make sure you have the Telo set to AUTOMATIC. No need for PPOE now.
While your there check USE BUILT IN under MODEM MAC ADDRESS. Click update.
On the STATUS page make sure your router is assigning the Telo an ip. It will say it here:
MODEM: CONNECTED (IP ADDRESS)
In the ADVANCED page put the Telo's ip address in the DMZ usually 172.27.35.1
This will allow you to access the Telo's setup page from your pc without having to connect to the HOME/NETWORK port.
Remove this setting if you put the Telo back between the modem and router!
Reboot the router and Telo and this should get it going.
Did your router assign the Telo an IP? If so, use that to log into the Telo. http://192.168.0.xxx (what ever your ip is)
Check the HOME menu and tell us what it says.
Let it run blue for awhile and see if it updates. Then you might want to try a hardware reset.
Unplug unit from power for 30 seconds
-After 30 seconds connect power to Telo
-When the red ooma logo starts flashing press STOP(square) and TRASH at the same time (the logo should flash blue/red)
-hold the keys until the ooma logo turns solid red
-the box should then factory reset and reboot
Your ooma Network is Initializing, please wait...
Ooma Core: Detecting...
Phone Line: Detecting...
Phone Setup: Your phone line is configured for the ooma network
Second Line: Enabled
Voice Mail: Enabled
Should I let the solid blue lights just sit for a while, or try the reset? btw, i tried the reset last eve and today when it was like this and it never worked again (it worked Friday when the blue logo light was blinking). thanks
Not familier with the router that you have, (someone else might be) but if you can get into the router's setup and add the Telo's ip address (the one given to the telo by the router) in the routers DMZ that should open any ports that might be blocked. That's about the only thing I can see happening here.