Account doesn't show subscription expiration date

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usaooma
Posts: 20
Joined: Wed Oct 14, 2009 3:48 pm

Account doesn't show subscription expiration date

Post by usaooma » Tue Oct 27, 2009 5:32 pm

i just bought an annual subscription to Premier. logged out and logged back in. now when i look at my account it says that i have Premier, annual subscription.

when i was still in trial mode, it gave me the number of days i had left. it'll be nice to maintain that, adjusted to show when my annual subsctiption will expire. i still have plenty of days left in my trial period. the page said that my subscription will start after the trial period. it'll be nice to see this information reflected on the account page.

thanks.

feartheturtle
Posts: 108
Joined: Tue Sep 08, 2009 5:02 am
Location: Maryland

Re: Account doesn't show subscription expiration date

Post by feartheturtle » Fri Oct 30, 2009 6:38 am

How about this issue - is it true that once you subscribe to Ooma Premier on an annual basis that you no longer have an easy way to check the expiration date of your account? We have a Hub/Scout with a trial period that ends around March 1 of next year, but we intend to add a year's subscription before the rate goes up. It sure would be convenient to have a clear, easy to locate reminder of when that subscription will end.

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Bobby B
Ooma Moderator
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Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
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Re: Account doesn't show subscription expiration date

Post by Bobby B » Fri Oct 30, 2009 11:00 am

Try browsing to Account->Services in My Ooma. It should show up there if you have an active Annual or Monthly Premier subscription.
Bobby B

kdmc69
Posts: 502
Joined: Wed Aug 27, 2008 1:15 pm
Location: Raleigh, NC

Re: Account doesn't show subscription expiration date

Post by kdmc69 » Fri Oct 30, 2009 11:14 am

Bobby B wrote:Try browsing to Account->Services in My Ooma. It should show up there if you have an active Annual or Monthly Premier subscription.
Bobby, I just checked mine. It does show up, but it says that my subscription renews October 26, 2008
Me thinks something is amiss on my account. :D
Ooma Customer Since: August 2008
Ooma Equipment: 2 Telos + 2 HD2 Handsets
Ooma Service: Premier
Amped AC 1750 Router
TWC ->Router -> Telo1
TWC ->Router -> Telo2

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Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
Contact:

Re: Account doesn't show subscription expiration date

Post by Bobby B » Fri Oct 30, 2009 1:12 pm

Looks like there was a bug with that - try logging in once more - it should correctly say October 26th, 2010 now.
Bobby B

kdmc69
Posts: 502
Joined: Wed Aug 27, 2008 1:15 pm
Location: Raleigh, NC

Re: Account doesn't show subscription expiration date

Post by kdmc69 » Fri Oct 30, 2009 3:15 pm

Bobby B wrote:Looks like there was a bug with that - try logging in once more - it should correctly say October 26th, 2010 now.
Yep, it's showing up correctly now.
Thanks Bobby.
Ooma Customer Since: August 2008
Ooma Equipment: 2 Telos + 2 HD2 Handsets
Ooma Service: Premier
Amped AC 1750 Router
TWC ->Router -> Telo1
TWC ->Router -> Telo2

usaooma
Posts: 20
Joined: Wed Oct 14, 2009 3:48 pm

Re: Account doesn't show subscription expiration date

Post by usaooma » Sun Nov 08, 2009 1:41 pm

my account shows the expiration now. thank you. :D

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