Prepaid Account Activity List Incomplete

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Lola
Posts: 61
Joined: Fri Jul 17, 2009 8:55 am

Prepaid Account Activity List Incomplete

Post by Lola » Sun Oct 04, 2009 9:16 am

I am not sure if this is a bug or not, but I cannot get a listing of all my international calls with the itemized price on them.
When I go to : Account->Prepaid Account I find a listing but it only goes to august, none of my calls from september or october are listed. Are these supposed to be there. My international calls do appear in the call log, but they are mixed in there with all other calls and they do not display the charges.

dtalwar
Posts: 409
Joined: Thu Jul 16, 2009 8:27 pm
Location: Gold River, CA

Re: Prepaid Account Activity List Incomplete

Post by dtalwar » Sun Oct 04, 2009 9:30 am

I just checked my prepaid account activity and noticed the same thing ... I am noticing mostly August and a couple of calls in early September, but I have more, which aren't showing up.

Lola
Posts: 61
Joined: Fri Jul 17, 2009 8:55 am

Re: Prepaid Account Activity List Incomplete

Post by Lola » Sun Oct 04, 2009 8:27 pm

I am thinking this is probably one of the bugs introduced by the new site. No biggie, but wonder how I would go about reporting this to make sure the right people know about it.
Last edited by Lola on Mon Oct 05, 2009 1:42 pm, edited 1 time in total.

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Dennis P
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Location: Palo Alto, CA
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Re: Prepaid Account Activity List Incomplete

Post by Dennis P » Mon Oct 05, 2009 10:49 am

We're on it. Should be fixed soon.

Lola
Posts: 61
Joined: Fri Jul 17, 2009 8:55 am

Re: Prepaid Account Activity List Incomplete

Post by Lola » Mon Oct 05, 2009 1:42 pm

Thank you Dennis

majidmo
Posts: 4
Joined: Sat Oct 24, 2009 8:15 am

Re: Prepaid Account Activity List Incomplete

Post by majidmo » Sat Oct 24, 2009 8:17 am

Today is October 24th and this hasn't been fixed yet. I wonder if you are considering this as a high priority issue.

murphy
Posts: 7249
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Prepaid Account Activity List Incomplete

Post by murphy » Sat Oct 24, 2009 9:03 am

Probably not.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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Bobby B
Ooma Moderator
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Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
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Re: Prepaid Account Activity List Incomplete

Post by Bobby B » Mon Oct 26, 2009 9:57 am

majidmo wrote:Today is October 24th and this hasn't been fixed yet. I wonder if you are considering this as a high priority issue.
This was fixed on October 9th - are you still not seeing your most recent calling records? If your balance showing up correctly?
Bobby B

majidmo
Posts: 4
Joined: Sat Oct 24, 2009 8:15 am

Re: Prepaid Account Activity List Incomplete

Post by majidmo » Thu Mar 18, 2010 7:55 am

5 months later and this is not fixed yet. The balance is correct but I only see calls from more than a month ago. :cry:

ntoy

Re: Prepaid Account Activity List Incomplete

Post by ntoy » Thu Mar 18, 2010 8:59 am

Hello majidmo,

Would it be possible for you to send me a personal email
with a temporary password to log into your account?

Thx,
Norm

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