Unable to access My Ooma

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mossrocker
Posts: 9
Joined: Fri Oct 02, 2009 4:16 pm

Unable to access My Ooma

Post by mossrocker » Fri Oct 09, 2009 2:12 pm

When attempting to login into My Ooma, I get different error msgs. The one I usually get says something like unable to access My Ooma, the one I just got from my office computer says, "We're sorry, there was a problem processing the page". Telephone support has give me 4 different passwords to use, none have worked. The latest response from email support says to clear my cache and try again, my Firefox browser was just downloaded how can the cache be an issue? Do the Ooma support people know anything about these systems?

Has anyone experienced similiar?

tommies
Posts: 862
Joined: Sun Mar 01, 2009 8:10 pm
Location: Atlanta

Re: Unable to access My Ooma

Post by tommies » Fri Oct 09, 2009 4:27 pm

I had trouble logging in yesterday--Thur Oct 08.

It is ok now. I believe ooma ran into a huge speed bump when upgrading the web pages.

Do you still have problem logging in now?
tommies

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Leeway
Posts: 933
Joined: Tue Apr 28, 2009 6:50 pm
Location: North of Milwaukee WI

Re: Unable to access My Ooma

Post by Leeway » Fri Oct 09, 2009 6:27 pm

I'm adding to Tommies reply. I had problems and it was "me" I had my phone number entered with dashes in between the numbers. another user had a space in his numbers.


My advice is to delete and carefully re-enter your phone number.

mossrocker
Posts: 9
Joined: Fri Oct 02, 2009 4:16 pm

Re: Unable to access My Ooma

Post by mossrocker » Sat Oct 10, 2009 7:54 am

Thanks for your replies, still having trouble. I re-enter my phone no. without using auto-fill, cleared my cache, called customer support, emailed customer support and still no progress. I'm very close to sending this system back to Costco except that I'm convinced this is a good concept. Last time I was actually was able to speak to a customer support person, he was not able to login either.

mossrocker
Posts: 9
Joined: Fri Oct 02, 2009 4:16 pm

Re: Unable to access My Ooma

Post by mossrocker » Sat Oct 10, 2009 8:18 am

Regarding my not being able to login into My Ooma, I just got off the phone with a customer support person, he was also unable to login into My Ooma with my login information using Firefox, the same with Internet Explorer.

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Leeway
Posts: 933
Joined: Tue Apr 28, 2009 6:50 pm
Location: North of Milwaukee WI

Re: Unable to access My Ooma

Post by Leeway » Sat Oct 10, 2009 5:14 pm

I don't understand what is wrong. I couldn't log in the other day but it was my fault. I use nothing but Firefox and I don't have any problem since I straightened out my own goof.

Everything you are doing should work for you and I hope it will soon. How about your firewall???

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Unable to access My Ooma

Post by niknak » Sat Oct 10, 2009 5:20 pm

...I just got off the phone with a customer support person, he was also unable to login into My Ooma with my login information using Firefox...
...how about your firewall???...
If the CS rep is remotely located and not able to log-in I doubt it's his firewall
the database is located on ooma's servers

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Dennis P
Ooma Moderator
Posts: 1858
Joined: Fri Apr 25, 2008 9:09 am
Location: Palo Alto, CA
Contact:

Re: Unable to access My Ooma

Post by Dennis P » Mon Oct 12, 2009 1:20 pm

mossrocker wrote:Regarding my not being able to login into My Ooma, I just got off the phone with a customer support person, he was also unable to login into My Ooma with my login information using Firefox, the same with Internet Explorer.
There's something wrong with your account. Can you email me with the following information and I'll look into it?

- Hub MAC address
- Hub phone number
- Scout serial number

Thanks.

mossrocker
Posts: 9
Joined: Fri Oct 02, 2009 4:16 pm

Re: Unable to access My Ooma

Post by mossrocker » Mon Oct 19, 2009 6:48 pm

Dennis P. rocks as a support rep at Ooma!! :D

murphy
Posts: 7249
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Unable to access My Ooma

Post by murphy » Mon Oct 19, 2009 7:10 pm

mossrocker wrote:Dennis P. rocks as a support rep at Ooma!! :D
Actually Dennis P. is vice president of product marketing.

https://www.ooma.com/company/team
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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