Felt frustrated by the sound quality. Since it is still within 30 days. I guess I will return the product. But should I return it to Amazon or Ooma? Or any suggestions to improve the quality are appreciated.
post how ooma is setup
type of isp
run the tests here:
and post all the results - someone will analyze
- verizon dsl, 3m/768k
- modem/router is Actiontec GT 704WG, modem and router are together, not separate
- Qos is not enabled (what the settings should be?)
- tested connecting with wired phone, 900 MHz cordless phone, 2.4 GHz cordless phone; all phone have same issues, such as dropped voice, static noise, echo
I attached the voip test results
- voiptest.JPG (57.4 KiB) Viewed 7405 times
For your original question, I bought mine from Amazon too, and I think you need to return it to Amazon if desire. Ater the return window, ooma guarantee is only covered defective unit.
your modem/router combo manual is here
QoS is at page 36-38
VoIP test statistics
Jitter: you --> server: 0.1 ms
Jitter: server --> you: 4.1 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 6.8 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 3.5
Speed test statistics
Download speed: 695392 bps
Upload speed: 723984 bps
Download quality of service: 71 %
Upload quality of service: 98 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 191 ms
Average download pause: 18 ms
Minimum round trip time to server: 104 ms
Average round trip time to server: 107 ms
Estimated download bandwidth: 2880000bps
Route concurrency: 4.141549
Download TCP forced idle: 0 %
Maximum route speed: 5041152bps
temporary connect a pc into the ooma HOME port.
a. go to Network page, change the MODEM port MAC address to use build in, note down the build in MAC. Update
b. go to Advanced page, copy the HOME port ip into the hub DMZ. Update
Then power cycle the ooma hub.
c. go to router setting, assign a static ip for the ooma MODEM port. Use can view the ooma web interface using this static ip from within your LAN.
The quality issue is on the other end, so it relates to the upstream speed/latency/ etc....