Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#17382 by Daze3Daze
Wed Aug 26, 2009 7:34 pm
I'm trying to access my voicemail by calling my number and then hitting * after my voicemail comes on.

I am requested to enter my PIN number. What is my PIN #???? Where would I be able to set that number or look it up?

Thanks for all your help!
#17395 by WayneDsr
Wed Aug 26, 2009 8:10 pm
If you haven't used your voicemail before, pick up the phone on the hub and hit the play button on ooma. This first voicemail should guide you through setting up your pin number.

#17399 by Daze3Daze
Wed Aug 26, 2009 8:20 pm
Actually, I have used voicemail before...I've had Ooma for about a year and have been annoyed that I haven't been able to access my voicemail using a phone but haven't written about til now.

I used to be able to access it from the internet but that started crashing every time I went into my in-box so I really want to access by phone now.

Any ideas on how I can 'reset' my PIN number (if in fact I did set one up.)

Thanks again!
#17401 by southsound
Wed Aug 26, 2009 8:28 pm
(I will send you the cell phone info via email)

The easiest way to change your password is to pick up your phone connected to the ooma hub and press the "play" key. It looks like a forward arrow. Alternately, you could call your own number from that same phone. You will be prompted to press 2 if you want to change your options. After doing so, another option to change your pin will be presented. After you change your pin, you can also check your outgoing message and make other setup choices.

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