I understand there are at least two cases where multi-ring will not occur:
1) When the caller is another Ooma customer (i.e. behind a hub)
2) When the original caller has been forwarded to Ooma
I don't understand the reasoning for either of them. I love my Ooma and tell others about it. Yet if I get them to switch, my own phone will not multi-ring if they call me? That seems counter-productive in a way.
Is there a technical reason multiring can't be implemented on what would otherwise be an in-network call between two hubs? I understand that means routing the multiring call outside the network, and if answered, incurs call termination charges. But if I am not home, the caller would need to call my cell anyway, thus it would already have the same call termination aspects.
Secondly, when I first got my Ooma, in order to test call quality I forwarded my landline to my Ooma number. I also setup multi-ring, and when people called my landline both my hub and multi-line number would ring. Then in June (or maybe early July), it seems the hub started acting differently. Calls placed to my Ooma number directly would still multi-ring correctly, but calls placed to my landline which forwards to my Ooma number would not multi-ring anymore.
I saw this referred to in a post or knowledge base answer as Ooma "checking for diversion" and not doing the multi-ring. My question is why? This used to work until June or so. What is the purpose of not allowing multi-ring wit "diversion"? For that matter, how does Ooma even know the incoming call had been forwarded?
The diversion issue won't bother me once I can port my landline, but I have not been able to do that yet for reasons not pertinent to this thread. But I think it will continue to be an issue for people testing the water so-to-speak with Ooma, and like I originally did, forward their landline to Ooma to gain experience with it.
So if nothing else I would like to understand why it no longer works, so I can tell others who I get to try Ooma.
But here's some info from Bobby B (who works for Ooma):
http://forums.ooma.com/viewtopic.php?f= ... ng+#p14582
http://forums.ooma.com/viewtopic.php?f= ... ng+#p13166
http://forums.ooma.com/viewtopic.php?f= ... ng+#p13001
http://forums.ooma.com/viewtopic.php?f= ... ng+#p11201
http://forums.ooma.com/viewtopic.php?f= ... ng+#p10135
http://forums.ooma.com/viewtopic.php?f= ... ng+#p10025
http://forums.ooma.com/viewtopic.php?f= ... ing+#p8106
http://forums.ooma.com/viewtopic.php?f= ... ing+#p7717
Thanks for the list. I had only seen some of those. I had thought forwarded calls worked when I first setup my hub, but based on the dates of some of those posts I must mismember and it never worked. But it sounds like they too would like to resolve it when they are sure it will not cause call loops.bw1 wrote:But here's some info from Bobby B (who works for Ooma):
So I'll be patient -- Ooma has too many other things going for it...