problem assigning 2nd phone number to scout

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liscouski
Posts: 2
Joined: Tue Aug 11, 2009 9:04 am

problem assigning 2nd phone number to scout

Post by liscouski » Tue Aug 11, 2009 9:10 am

I have a second phone number, I've assigned it to a scout that is no longer shared, but the second phone number rings throughout the system, and not just on the assigned scout.

I've also logged into the ooma lounge with the second phone number, but can't see how to set up an answering message specific to that scout/number.

What am I missing?

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: problem assigning 2nd phone number to scout

Post by Groundhound » Tue Aug 11, 2009 10:31 am

In the lounge, under preferences > phone numbers, you should see the assigned Scout listed separately from Shared Devices Is that the case?

liscouski
Posts: 2
Joined: Tue Aug 11, 2009 9:04 am

Re: problem assigning 2nd phone number to scout

Post by liscouski » Tue Aug 11, 2009 11:19 am

yes, the top panel has shared devices and below it is the assigned scout (with it's own name) and the 2nd phone number and it's distinctive ring in line with the graphic.

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: problem assigning 2nd phone number to scout

Post by Groundhound » Tue Aug 11, 2009 11:29 am

If the phone port of the assigned Scout is plugged only into the phone you want to ring (not to the wall), and your hub's connected phones are still ringing on that number, you will need to call tech support to correct it.

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