In the terms and conditions for the ooma phone, it clearly states that you are limited to 3,000 minutes per month (which would be easy to go over with multiple family members using the same phone line):
"In addition you agree that any usage of more than 3,000 minutes per month will be deemed dispositive proof of Prohibited Use. In the event you engage in Prohibited Use, ooma reserves the right to terminate service without notice or, at ooma's sole discretion, to charge you at a rate specified on our Web site for calls that exceed the 3,000-minute per month limitation. This rate may be modified on our Web site from time to time."
However, everywhere else on the website says you get "unlimited" calls (without even an asterisk refering you to the terms and conditoins). To me this seems completely dishonest and misleading, to say nothing of false advertising.
Even in the ooma knowledge base where they explain "ooma Pricing Information" there is no mention of the 3,000 minute limit. "In order to make the ooma system affordable to as many customers as possible, we're now offering the ooma Hub for the one-time price of $249. This gets you unlimited US calling and bundled features with no monthly fees!" "Unlimited" is repeated everywhere on the website. Also, I cannot find anywhere on the website where they specifiy the fee you will be charged for going over 3,000 minutes. That's not really reassuring either.
ooma seems like an intriguing product. But it seems crazy to use a service, where you implicitly agree to pay a fee, even though you're told you get unlimited use, and then you don't even know what the fee is that you have been misled into agreeing to. Shame on ooma.
5 Use of Equipment and Services
If you read the whole thing the idea behind it is to prohibit Ooma's use for telemarketing. I am surprised, but I think this is understandable.
I'm sure somebody will come up for a legit reason that will break the 3,000 minute per month concept and we'll see what happens. But that would be when using the system for commercial or for-profit use. That is where the 3,000 minute limit comes from. So if you are a business, this issue could come up. The Ooma system is aimed at home users. So if you are not making for-profit calls, then I would imagine this wouldn't apply. I'm not really worried about it myself.
Still it is rather annoying knowing there is a limit even though it's more of a legality. There is no "contract" with Ooma to cancel (unless you are using Premier), so I suppose you could always leave the service if you aren't happy with it. It's not like a cellphone contract.
I have Ooma and love it, although I have had a few local callers tell me I sounded like I was in a cave, and sometimes get an echo on my side. I am just hoping whatever causes these problems will be addressed in the future. I am keeping a running review for my website visitors at http://rdgriffin.com and haven't mentioned the above, hoping I can figure out some sort of settings that will improve it. If it was for these small problems, I would be pushing everyone I know to Ooma, even my non tech Father, since I feel setup was just a breeze.
But then you can ask yourself: "Do I plan to gab on the phone all-day?" Probably not. So then, wouldn't even Ooma's smaller 3000 Minute/Month limit still be enough to get all the time you need for phone calls?
ooma hardware: core (hub/scout) and Telo
Premier, Lifetime Member
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Again, the limit is to discourage telemarketers and for-profit businesses from using the service. If you are using it at home, I don't imagine it would apply. Talk all you want.Soundjudgment wrote:But then you can ask yourself: "Do I plan to gab on the phone all-day?"