Phone 7 and Bluetooth Adaptor

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mikieray
Posts: 2
Joined: Fri Jun 10, 2016 2:52 pm

Phone 7 and Bluetooth Adaptor

Post by mikieray » Tue Nov 01, 2016 3:23 pm

My wireless Telo with Bluetooth adaptor is about 4 months old. It worked fine with my iPhone 6. When my cell rang, my handset would ring and I could take the call on the HD2 handset. I finally was able to pair the iPhone 7 with my Ooma Wireless Telo bluetooth.

The problem is I can answer the call on the handset, but the audio will not transfer, even if I choose the Telo audio option on my iPhone. I had to do none of this before, it was all automatic.

I'm quite frustrated at this point because I can usually figure anything computer related out. I called tech support, Levels 1 and 2 and no one could help me. This is absolutely ridiculous! Level 1 was a joke (I got India). He knew nothing and Level 2 couldn't help either.

Can anyone here help?

oomamaniacal
Posts: 1468
Joined: Wed Jun 04, 2014 12:58 am

Re: Phone 7 and Bluetooth Adaptor

Post by oomamaniacal » Tue Nov 01, 2016 3:30 pm

Not all phones are compatible with the BT dongle. The new iPhone 7 might be incompatible at this point.
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Jeffw1206
Posts: 20
Joined: Sun Oct 02, 2016 5:42 pm

Re: Phone 7 and Bluetooth Adaptor

Post by Jeffw1206 » Fri Nov 04, 2016 6:42 pm

I reported this problem to Ooma a few weeks ago as soon as I upgraded my iPhone 5s to IOS 10. They have written me back saying its a known problem and are working on a fix but the expected resolution date is unknown . I did not upgrade my other iPhone from 9 to 10 because of this issue .Its not an iPhone 7 issue only. It's an IOS 10 issye

Jeffw1206
Posts: 20
Joined: Sun Oct 02, 2016 5:42 pm

Re: Phone 7 and Bluetooth Adaptor

Post by Jeffw1206 » Tue Dec 06, 2016 10:54 am

Well its been over about 7 weeks. NO fix and worse, no reply to status update. I send e mails to support and get no response. I have an open ticket and nothing....

TheOldGrouch
Posts: 191
Joined: Thu Jul 04, 2013 3:43 pm

Re: Phone 7 and Bluetooth Adaptor

Post by TheOldGrouch » Tue Dec 06, 2016 1:04 pm

That's what they do when they don't have an answer. It's apparently easier that fixing the problem.
I don't mind getting old, but my body is taking it badly

Tom
Ooma Moderator
Posts: 4351
Joined: Sat Sep 05, 2009 8:07 am

Re: Phone 7 and Bluetooth Adaptor

Post by Tom » Wed Dec 07, 2016 2:32 pm

We're looking at it. This may be an iOS 10 issue.

http://www.iphonehacks.com/2016/09/fix- ... blems.html

rpiotro
Posts: 92
Joined: Fri Feb 10, 2012 4:57 pm
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Re: Phone 7 and Bluetooth Adaptor

Post by rpiotro » Wed Dec 14, 2016 11:53 am

iOS 10.2 was released yesterday. I thought I saw something about Bluetooth in the release notes. Give it a try.
"Well, are you talkin' about what it is you know or just repeating what it was you heard?"
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Jeffw1206
Posts: 20
Joined: Sun Oct 02, 2016 5:42 pm

Re: Phone 7 and Bluetooth Adaptor

Post by Jeffw1206 » Thu Dec 15, 2016 3:38 pm

Thanks but still doesn't work after the 10.2 update. Will Ooma fix this?

Jeffw1206
Posts: 20
Joined: Sun Oct 02, 2016 5:42 pm

Re: Phone 7 and Bluetooth Adaptor

Post by Jeffw1206 » Tue Jan 10, 2017 8:37 am

Tom
So what's the update? Hard to believe that Ooma won't/ can't fix an issue that affects everyone who has IOs 10. All my other bluetooth devices work on IOs 10 but not Ooma. Update????

Tom
Ooma Moderator
Posts: 4351
Joined: Sat Sep 05, 2009 8:07 am

Re: Phone 7 and Bluetooth Adaptor

Post by Tom » Tue Jan 10, 2017 9:55 am


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