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#136351 by mikieray
Tue Nov 01, 2016 3:23 pm
My wireless Telo with Bluetooth adaptor is about 4 months old. It worked fine with my iPhone 6. When my cell rang, my handset would ring and I could take the call on the HD2 handset. I finally was able to pair the iPhone 7 with my Ooma Wireless Telo bluetooth.

The problem is I can answer the call on the handset, but the audio will not transfer, even if I choose the Telo audio option on my iPhone. I had to do none of this before, it was all automatic.

I'm quite frustrated at this point because I can usually figure anything computer related out. I called tech support, Levels 1 and 2 and no one could help me. This is absolutely ridiculous! Level 1 was a joke (I got India). He knew nothing and Level 2 couldn't help either.

Can anyone here help?
#136353 by oomamaniacal
Tue Nov 01, 2016 3:30 pm
Not all phones are compatible with the BT dongle. The new iPhone 7 might be incompatible at this point.
#136404 by Jeffw1206
Fri Nov 04, 2016 6:42 pm
I reported this problem to Ooma a few weeks ago as soon as I upgraded my iPhone 5s to IOS 10. They have written me back saying its a known problem and are working on a fix but the expected resolution date is unknown . I did not upgrade my other iPhone from 9 to 10 because of this issue .Its not an iPhone 7 issue only. It's an IOS 10 issye
#136718 by Jeffw1206
Tue Dec 06, 2016 10:54 am
Well its been over about 7 weeks. NO fix and worse, no reply to status update. I send e mails to support and get no response. I have an open ticket and nothing....
#136792 by rpiotro
Wed Dec 14, 2016 11:53 am
iOS 10.2 was released yesterday. I thought I saw something about Bluetooth in the release notes. Give it a try.
#137018 by Jeffw1206
Tue Jan 10, 2017 8:37 am
Tom
So what's the update? Hard to believe that Ooma won't/ can't fix an issue that affects everyone who has IOs 10. All my other bluetooth devices work on IOs 10 but not Ooma. Update????

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