Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#13268 by Caroline
Thu Jul 16, 2009 6:59 pm
I just signed up for Ooma and my voicemail doesn't seem to be working.
In the Ooma lounge, it says the message:

"Inbox unavailable
Sorry, but voicemail is temporarily unavailable."

When I call my Ooma using my cell, it asks me for a PIN and then gives me some weird message.

Please help!

#13269 by WayneDsr
Thu Jul 16, 2009 7:04 pm
Pick up the phone connected to your ooma hub and press the PLAY > button on the hub. Follow the directions on setting up your voicemail and password.

And by the way, welcome to the ooma forums!

#13272 by Caroline
Thu Jul 16, 2009 7:21 pm
Thanks! That's actually the first thing I did and I got the same message. That's why I tried calling from my cell, to see what would happen.

I found another post of a user that seemed to have the same issue. It seems that on the OOma side, some script executing the activation of my voicemail needs to be executed.
#13274 by WayneDsr
Thu Jul 16, 2009 7:35 pm
You might want to try unplugging the power from the ooma hub, waiting about 30 seconds and plugging it back in. Occasionally the hub needs a little bump.
If it doesn't work I'd call customer support at 888-711-6662. I'm sure it won't take them long to fix.


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