Number Ported, now I want Premier

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frank1
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Joined: Fri Jun 05, 2009 10:33 am

Number Ported, now I want Premier

Post by frank1 » Fri Jun 19, 2009 11:16 am

When I signed up for Ooma, I was going to sign up for Premier with a free number port. But then figured I would just do the port to see how things turn out, so I paid $39.99 and did a port only.

I still have several weeks left on my free trial of Premier. But if I try and sign up for Premier it only allows me to pick the full price $99.99.

If you were to sign up for Premier first for $99.99, then later on wanted to do a port, it says "You will not be charged for a number port if you've already purchased an annual subscription to ooma Premier".

I want to do the exact opposite of that, I already did the port and paid $39.99, now I would like to buy the Premier for the difference $99.99 - $39.99 = $60. It seem like since I just paid $39.99 for the port, I should then be able to upgrade to Premier for the extra $60. So the end result is I have paid $99.99 for Premier plus one port. I can't seem to do that online without paying the $39.99 I already paid plus an additional $99.99, for a total of $139.98.

Has anybody else wanted to do this?

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Dennis P
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Location: Palo Alto, CA
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Re: Number Ported, now I want Premier

Post by Dennis P » Fri Jun 19, 2009 1:11 pm

Yes, we can do that. Please give our customer service folks a call, they can upgrade you to ooma Premier for the cost difference. Thanks.

frank1
Posts: 28
Joined: Fri Jun 05, 2009 10:33 am

Re: Number Ported, now I want Premier

Post by frank1 » Fri Jun 19, 2009 4:25 pm

Great! I'll give customer service a call on Monday.

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scottlindner
Posts: 1003
Joined: Sun May 17, 2009 4:47 am
Location: Colorado Springs, CO

Re: Number Ported, now I want Premier

Post by scottlindner » Sat Jun 20, 2009 4:24 am

I am glad you posted this. I have a friend that is in a similar position. Now I can give him the answer without even asking the question!

Cheers,
Scott

frank1
Posts: 28
Joined: Fri Jun 05, 2009 10:33 am

Re: Number Ported, now I want Premier

Post by frank1 » Tue Jun 23, 2009 7:28 am

I just called customer service and upgrade to premier for the difference.

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bw1
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Location: MI

Re: Number Ported, now I want Premier

Post by bw1 » Tue Jun 23, 2009 8:04 am

As an fyi for others, I think you have to upgrade to premier during your trial period, if you do the port first and then get the yearly subscription to premier. Otherwise, you'll pay $39.99 for the port and then $99.99 for a year of premier.

Please correct me if I'm mistaken.

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Aveamantium
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Joined: Sat Jun 20, 2009 2:28 pm
Location: Loveland, Colorado

Re: Number Ported, now I want Premier

Post by Aveamantium » Tue Jun 23, 2009 8:27 am

How about if you want to go to premier but you need to port before the end of the 60 day trial. Will they append the remainder of the 60 day trial to the year subscription?
Go AVS!

murphy
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Re: Number Ported, now I want Premier

Post by murphy » Tue Jun 23, 2009 8:38 am

If you purchase Premier before the end of the 60 day trial, Premier is appended to the end on the trial period.
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Aveamantium
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Re: Number Ported, now I want Premier

Post by Aveamantium » Tue Jun 23, 2009 8:58 am

murphy wrote:If you purchase Premier before the end of the 60 day trial, Premier is appended to the end on the trial period.
Cool! Thanks!!
Go AVS!

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Aveamantium
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Re: Number Ported, now I want Premier

Post by Aveamantium » Thu Jun 25, 2009 3:38 pm

murphy wrote:If you purchase Premier before the end of the 60 day trial, Premier is appended to the end on the trial period.
Now that I've signed up for premier+port, how do you check that the year was appended to the end of the trial period? I noticed that the "time is running out box" is gone but I can't find where you check how much time is remaining on the premier service?
Go AVS!

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