1. Choose partners carefully, based on quality of service, available capacity and cost, in this order. Reliability is king. Also, there is no need to overcharge on less popular destinations. It is a mistake other companies make and end up loosing as people use pre-paid cards instead. The strategy should be to capture every call and every penny, not to loose some calls because some dimwit in the partner company overpriced it.
2. Provide options for making International service look more seamless, option to switch off credit announcements (makes us sound like students counting pennies on prepaid phones, also less delay before connecting e.g. a fax) and direct debiting from credit cards for replenishing in options of $10, $25, $50 or $100 increments (returnable upon demand).
3. Keep stats of dropped calls ( I get these routinely on longer international calls), jitter, echo, retries, latency from server records and be first to notice quality variability, keeping ahead of the client.
Anyways, good luck getting International to get out of amateur mode.
I've learned a lot here... two months ago I didn't even know how to spell VOIP and now I are one.
- Dennis P
- Ooma Moderator
- Posts: 1858
- Joined: Fri Apr 25, 2008 9:09 am
- Location: Palo Alto, CA
Thanks for your thoughtful post. Can you tell me where you are trying to call? International call quality can vary in quality much more then domestic calls and if you let us know where you are having problems, we can address it.
We track our partners closely on many aspects of their service level, but cannot always tell from the statistics that there is a problem, so please feed this back to us.
We're planning to make it easier in the Lounge to report call quality problems so that we can be more proactive about partner issues. We are also planning to streamline the calling experience so that you can auto-recharge and opt-out of the balance/time-remaining prompts.
Enviroment: Cox cable 5M/down 2M/UP.
I had talked to my mother earlier, US long distance / in state, and she said it sounded fine. So...
We plan to test all this out extensively over the next week to make sure this setup is a keeper - calling Panama, UK, and US long distance. I'd like to dump my 2nd land line and jettison some of the expensive long distance charges, but it has to sound decent or what's the point.
We'll try that *99 thing too, but if that is what it takes to sound good, that feature needs to be turned on by default so that it also gets incoming calls.
comcast<->linksys router<->ooma hub<->ooma scout