Incoming/Outgoing calls for a few numbers will not go thru.

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kokomojoeb
Posts: 2
Joined: Sun Feb 03, 2013 9:11 am

Incoming/Outgoing calls for a few numbers will not go thru.

Post by kokomojoeb » Sun Feb 03, 2013 9:37 am

I hope someone has an answer. This week my wife's sister has not been able to call in and we can't call her. All that happens is a ring if she calls us but no audio from her. When we call her, she can hear us usually but we can't hear from her. I have rebooted both the ooma and our cable modem with no success. Any suggestions???? :(

kokomojoeb
Posts: 2
Joined: Sun Feb 03, 2013 9:11 am

Re: Incoming/Outgoing calls for a few numbers will not go thru.

Post by kokomojoeb » Sun Feb 03, 2013 9:39 am

This has happened before with other numbers but the problem went away. The latest was my wife calling from work. It also happened when I called her at work. It just seemed to work itself out and the problem went away on its own.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Incoming/Outgoing calls for a few numbers will not go thru.

Post by thunderbird » Sun Feb 03, 2013 11:36 am

kokomojoeb:
Some things to try:
Make sure the Envelope (Do Not Disturb) button on the face of the Ooma Telo is not yellow. Press the Envelope button until you hear a voice announcement and the button turns yellow. Press the Envelope button again until you hear a voice announcement and it turns blue. Then test by making and receiving phone calls to/from your Ooma Telo.

Go into My Ooma and temporarily turn off Blacklists https://my.ooma.com/blacklists , Privacy Preferences at https://my.ooma.com/privacy , and turn on Enable Ten digit Calling at https://my.ooma.com/system . Then test.

Power off the Ooma Telo for one hour. This allows the Ooma Servers to rebuild/repair your Ooma Profile. Then repower the Ooma Telo and test.

greenwml
Posts: 2
Joined: Sun Feb 03, 2013 8:04 pm

Re: Incoming/Outgoing calls for a few numbers will not go thru.

Post by greenwml » Sun Feb 03, 2013 8:07 pm

I've been having this exact same problem that has been getting progressively worse over the past 2-3 weeks. It also appears to be random, not necessarily specific numbers. Going to try the proposed fix and will post results in next few days.

greenwml
Posts: 2
Joined: Sun Feb 03, 2013 8:04 pm

Re: Incoming/Outgoing calls for a few numbers will not go thru.

Post by greenwml » Tue Feb 05, 2013 6:56 pm

The fix proposed by thunderbird didn't seem to provide any improvement, rather couldn't make any outgoing calls after the recycle. I looked through the logs on my firewall and found that Ooma is using new UDP ports that aren't noted in their documentation. If you change the destination port that is currently listed as 10000 - 20000 to 10000 - 30000 it seems to fix the issue. After doing this, I found several other posts that have come across this as a fix over the past week.

Tom
Ooma Moderator
Posts: 4343
Joined: Sat Sep 05, 2009 8:07 am

Re: Incoming/Outgoing calls for a few numbers will not go thru.

Post by Tom » Tue Feb 05, 2013 7:55 pm

kokomojoeb and greenwml, please try again and let me know if the problem is now resolved for outbound calls

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