Need extra help installing your Ooma Hub or Telo system? Let us know.
#105657 by inhaliburton
Fri Jan 25, 2013 10:12 am
[Paul] When I dial my number, ?????????, I get message saying person unavailable. Only option is to leave message. On Edit DID Settings page, am unable to Edit anything but SIP, Voicemail, and System. Where do I go from here? Thanks.

[Alan] Let me check please hold

[Alan] I have checked your account and I could not see you registered
[Alan] What device are you using?

[Paul] Ooma Telo

[Alan] Ok have you configured your device?

[Paul] It's working. Not sure what you mean.

[Alan] Paul I'm afraid your device is not configurable to use with our service.

[Paul] Why not? What do you mean when you said, "I have checked your account and I could not see you registered?"

[Alan] Have you configured the oOma Telo using your information?

[Paul] I would have to say, NO. Don't know how to do that...

[Alan] Paul please note that in order to use our service you will have to configure your device with your account information, this in order to register your device to one of our servers
[Alan] Unfortunately we no dot have configuration samples for that device

[Paul] Yes, I noticed that. The Ooma is quite popular and are selling like hotcakes. Why no info to help us out?

[Alan] Please note that that device is delivered to use with another company and is not configurable to use with our service.
[Alan] However here you could see the list of supported devices to use with

[Paul] Yes, I saw the list and it made me wonder why a popular device isn't supported. Many of the items on your list aren't very popular compared to the Ooma device. You are missing the boat on this one. Are you saying that the Ooma Telo is "unconfigurable" with your system?

[Alan] That is correct Paul

[Paul] Okay, I'll go other to the Ooma Board and see what they say. I suggest that you list on that page "unsupported devices." That would save a lot of farting around. Many of us aren't technical types. Thanks.

What I am trying to do is, my daughter lives in New York state. I want her to be able to phone me and not have it cost her anything.

What I was trying to do, perhaps incorrectly, was have a local number to her purchased through forwarded to my Ooma number.

Any simplified info would be appreciated.

PS: I'm about to port my landline number over to Ooma as I am very happy with the device and service.
#105658 by murphy
Fri Jan 25, 2013 10:26 am
It sounds like is a SIP service. That is not compatible with Ooma.
You would need an adapter that can be configured with SIP credentials.


Pay for Ooma Premier service and get a second number that is a local call for your daughter.
#105659 by southsound
Fri Jan 25, 2013 10:27 am
This is an easy one. I currently use so I have some history and knowledge about them. They are a voip provider that works with normal SIP devices like the Linksys PAP2 or Cisco phones. The service does not support devices like the ooma that use a slightly different protocol. That said, I can use to obtain an 800 or other number and then forward those calls to any other number I choose. It takes setting up the 800 (or other) number properly and having their server make the outbound call to your designated number. It is NOT free - you will pay a monthly fee for the DID and a per-minute fee for the calls actually made.

Here is what I would recommend - Obtain a free Google Voice number in her local area code (make sure it isn't a toll call for her) and have it pointed to your number. We run a recovery group that offers a phone list for people to call before they use. One of our members has a Tacoma, WA number that is a toll call from Shelton, WA. We obtained a Shelton number and set it to ring his Tacoma cell phone when a person calls it. No charge, no setup fees - just free calling home for your daughter.
#105666 by inhaliburton
Fri Jan 25, 2013 12:05 pm
Another conversation with

Hi Paul,

In order to be able to use our sub account and the option that the sub account offer, for example the internal extension, you will need to use a device with us. Since the Ooma Telo device is not compatible with us, you can use a softphone, is a software that resembles a telephone for your PC and you can make and receive calls. Zoiper and X-lite are free to use and to download. You can also refer to our configuration guide on these softphones over at our wiki page

If you have further queries do not hesitate to contact us.

__ Technical Support

Fri, Jan 25 2013 2:58pm
Hi Ed, thanks for your quick response. I understand better now why Oomo Telo isn't compatible with Too bad as one of the reasons I choose the Oomo Telo system device is that it doesn't require being attached to a computer, voice mail without having to go on-line, and without having my daughter purchase a softphone, and other features that are missing from some other devices like the MagicJack, like not being able to port over a landline number like you can with the Oomo system. Regards, Paul.

What I have finally decided to do is purchase another 855 toll free for this purchase. The cost is peanuts .04 cents per minute. It will be forwarded to my Ooma Telo number.

One more thing to do: port my landline number over to Oomo.

Regards, Paul.
#105671 by southsound
Fri Jan 25, 2013 1:04 pm
#105673 by lbmofo
Fri Jan 25, 2013 1:18 pm
Look at this post I wrote about "how to" sign up with Google Voice: /viewtopic.php?t=13383#p93077

If you haven't gotten a Google Voice number yet, under the Credit: $0.00, you would see a link "Get a Voice number." Click on it and choose "I want a new number"
Then, in choosing your number, you can specify the area code and "Word, phrase, number" you want. Then, choose the one you want by selecting it and then continue.

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