First I spent almost 2 hours just to figure out the flashing red issue.
Second,it took me another couple hours to make an in-bound call. Now I can't do an outbound call. and it keep playing "The phone number that you're calling is disconnected".
I'm really tired and the phone is not working yet, tried to reboot modem and ooma. tried the forum and I still can't figure it out.
The problem is that I'm a programmer and I have some knowledge about hardware. I'm not sure how the regular user that don't know a lot about hardwares will install this?
I'm seriously thinking about returning it to amazon.
Some times powering off the Ooma Telo for one hour, then repowering the Ooma Telo will help with this problem. Powering off the Ooma Telo allows the Ooma Servers to rebuild/correct your Ooma Profile.
Since you have a trail Ooma Premier service, you can go into My Ooma and set up the second phone number. After you set up the second phone number, make and receive calls with the second phone number for testing.
If the second phone number functions okay, contact Ooma Customer Service with the first phone number problem.
Phone: 1-888-711-OOMA (6662)
Hours: Weekdays 7am-7pm PT, Weekends 8am-5pm PT
If you are used to dialing 10 digits, turn on 10-digit dialing here:Tunisiano32 wrote:Now I can only make local calls to 425 but won't work with long distance.
10-digit dialing lets you make long-distance calls without dialing the initial 1, just like on your cell phone.
This can introduce a short delay if you dial 7 digits for local calls. Press # after you dial to put the call through immediately.
First thing the telo will do when installed is download the latest version. This process will suspend/resume with
each call you make, so unless you need to make some urgent calls best thing to do is wait for the unit to reboot
into the latest version and then start using the device.