Need extra help installing your Ooma Hub or Telo system? Let us know.
#103615 by shao
Wed Nov 28, 2012 10:36 am
Hi everyone. I am having a little issue with homedistribution hoping someone can help me solve. I have it setup from modem to ooma to router. I have already disconnected the lines from the box outside also. Everything works perfectly when I plug the phone directly into Ooma. However, when I plug Ooma into the wall and my phone plugged in elsewhere in the house, I am having a bit of a problem. I am still able to dial out from my phone. However, the phone itself does not ring when I call to it while Ooma works. What am I doing wrong? Thanks for your help!
#103618 by murphy
Wed Nov 28, 2012 11:48 am
How much of a load are you putting on the phone line?
The Ooma phone port is limited to 5 REN.
Look on the bottom of your phones to get the REN number and add them all together.
It's best to not have any old style phones with mechanical ringers.
#103637 by lbmofo
Wed Nov 28, 2012 3:29 pm
Also, make sure Ooma's "Phone" port is connected to the walljack. Ooma's "Wall" port doesn't do anything.

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