Resolved - Ooma incoming not working

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Pandora
Posts: 182
Joined: Sat Feb 21, 2009 3:01 pm

Resolved - Ooma incoming not working

Post by Pandora » Mon Nov 08, 2010 10:18 am

People who call my phone number are getting some sort of error ... my phone rings once than it goes to some weird message that asks for information. I don't know what the error is or why they are getting it. This problem was noticed by me today (Monday November 11, 2010) in the morning (eastern time).

I can't get incoming phone calls to my number.

Who do I contact to get this resolved?

UPDATE - Resolved by Ooma support. Turns out my cell phone battery was dead and Sprint was picking up the calls after reporting an error to the caller without letting any rings go by. Sprint is on my multi-ring. I'll contact them and see if there is a way to force 3-4 rings before picking up a call when out of coverage or when the phone is offline. Turned out this wasn't an Ooma problem.

The Ooma phone support woman was helpful and able to resolve this for me in minutes.

Thanks Ooma.
Last edited by Pandora on Mon Nov 08, 2010 10:40 am, edited 1 time in total.

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Ooma incoming not working

Post by southsound » Mon Nov 08, 2010 10:27 am

Pandora, good to see you on the forum again! Unfortunately, this might require a call to customer support at 888 711-6662. If you can't get resolution after making that call, you might want to PM Norman Toy.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

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