Problems with my number port to Ooma

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hahler2
Posts: 2
Joined: Tue Oct 26, 2010 12:58 pm

Problems with my number port to Ooma

Post by hahler2 » Tue Oct 26, 2010 1:01 pm

I'm having a lot of difficulty porting my number from my current provider Qwest to Ooma. I signed up for Ooma a month ago. I started my number port right away. According to the email that I received, and the status update on the website, my number port was scheduled to be completed on Oct 20th. It still has not gone through so I called Ooma to see what the deal is. They claim that they are not receiving any response from Qwest and I need to contact them and ask them to release my number. So I call Qwest and they tell me that they have not received any request from Ooma to port my number and I need to talk to Ooma. Call Ooma again and they still claim it's Qwest and that they've sent them several e-mails for a port request.

What in the heck is going on here and why am I getting the run around from both companies? I'm extremely unhappy right now. What can I do to fix this?

hahler2
Posts: 2
Joined: Tue Oct 26, 2010 12:58 pm

Re: Problems with my number port to Ooma

Post by hahler2 » Mon Nov 01, 2010 9:31 am

No one can help me with this? Guess I'll be cancelling my service and asking for a refund from Ooma then.

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Problems with my number port to Ooma

Post by lbmofo » Tue Nov 02, 2010 10:16 am

I wouldn't let Qwest benefit from their screw up. Call them back and tell them that if they don't fix your problem fast, you are going to file a FCC complaint that they are not releasing your number. They should scramble pretty fast.

http://esupport.fcc.gov/complaints.htm

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