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#67601 by hahler2
Tue Oct 26, 2010 1:01 pm
I'm having a lot of difficulty porting my number from my current provider Qwest to Ooma. I signed up for Ooma a month ago. I started my number port right away. According to the email that I received, and the status update on the website, my number port was scheduled to be completed on Oct 20th. It still has not gone through so I called Ooma to see what the deal is. They claim that they are not receiving any response from Qwest and I need to contact them and ask them to release my number. So I call Qwest and they tell me that they have not received any request from Ooma to port my number and I need to talk to Ooma. Call Ooma again and they still claim it's Qwest and that they've sent them several e-mails for a port request.

What in the heck is going on here and why am I getting the run around from both companies? I'm extremely unhappy right now. What can I do to fix this?

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