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#67435 by murphy
Sat Oct 23, 2010 5:21 pm
BJG7 wrote:I just checked my credit card bill. On September I was charged $3.47 covering the taxes for the phone service, but then I was charged $13.46 in October. WHY wasnt it $3.47???

$13.46 - $3.47 = $9.99
Did your Premier trial just expire?
If so that is the monthly charge for Premier.
You have to opt out of Premier if you don't want it.
#67490 by BJG7
Sun Oct 24, 2010 1:54 pm
murphy wrote:
BJG7 wrote:I just checked my credit card bill. On September I was charged $3.47 covering the taxes for the phone service, but then I was charged $13.46 in October. WHY wasnt it $3.47???

$13.46 - $3.47 = $9.99
Did your Premier trial just expire?
If so that is the monthly charge for Premier.
You have to opt out of Premier if you don't want it.



Premier expired and I am now back to Ooma Basic... as far as my account tells me (I'm pretty sure I opted out, and my account does say Im back to basic)

So has anyone else's Premier trial ended and is getting charged for it even though you are only getting Basic service?
#69238 by BJG7
Wed Nov 17, 2010 3:59 pm
Jerry_NA wrote:What did the Ooma customer service rep say about your being charged for Premier when you have basic service? The representative should have been able to fix this so you will not get charged next month.



How do you even get a hold of customer service??

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