Thanks to 'murphy' and 'lbmofo' for your excellent posts--I hope you or others can help me. Here is my situation:
- whole house and alarm are wired correctly with a single RJ45 jack to connect to ooma (or old cable modem or old land line)
- old VOIP line is still active through Time Warner. Port is in progress to move my number to Ooma. This situation has allowed me to troubleshoot the alarm with my 'old' phone line and the new ooma line by plugging appropriate line into whole house/alarm RJ45 jack. (i.e unplug time warner from wall jack of telo and plug into home system)
- I can monitor call logs through ooma online and also alarm activation/deactivation through next alarm online
- Alarm works fine when using old time warner line. Alarm takes control of the phone line, sends code, and releases the line in a minute or so.
- When using the ooma telo line, the alarm takes control of the phone line and dials out (recorded in ooma call log), but never sends info to the alarm system and never releases the line. After 8 attempts on primary and secondary line, alarm finally releases the line (15 mnutes or more). Alarm system data is NOT reported to next alarm (no log entry online).
- Using lbmofo's and alarm panel instructions, I've tried *99, *70, and pause (#13) commands prior to the phone number with no success, both in the 40 field and in the 41 or 42 field. I've also tried multiple combinations of all of the above. for example:
-- *40 *70 #13 (i.e. *40 #11 70 #13)
-- *40 *99 #13
-- *41 *70 #13 phone number (i.e. *41 #11 70 #13 800 xxx yyyy)
-- *41 *99 phone number
-- and many other combinations of those above
- In almost all cases, whatever I programmed in the alarm panel, the system would work with my old phone line, but would not function with ooma. The one exception was that *99 without a pause would not work on the old time warner line or the ooma line.
- I also tried dialing many of these combinations as a voice call on both the ooma and the time warner line, and got the similar responses (handshake tones, etc) with all attempts. I did discover using this method that ooma required a '1' prior to the 800 number because the 10 digit dialing was not enabled under 'my preferences' on the ooma web site. I corrected that, but still no joy.
- After all this troubleshooting, it appears that ooma is able to dial into the alarm system, but is not sending (or the alarm system is not receiving) the codes, and more importantly, the alarm station is not sending a 'kiss off' for the alarm to release the phone line.
I'm about ready to give up, cancel my porting request, and return my ooma. I really don't want to do that, but don't want to spend more on an ABN or GSM system for my alarm. Are there any other suggestions or troubleshooting steps I can try with my alarm and/or telo?? Why will this work with time warner VOIP but not ooma VOIP?
Thanks for all help and replies.
I have 10 digit dialing enabled.
I use field 40 to disable call waiting using *70 -- *40 #11(*) 70 #13(pause) *
I populate both fields 41 and 42 with the same ADT central toll free number without any dialing prefix but put 1 in front of the 866 number - 1866XXXXXXX
#48 reveals Report Format (Primary/Secondary) as 7 which means I am using ADEMCO CONTACT ID REPORTING (10 characters/sec., DTMF (TouchTone) Data Tones, 1400/2300Hz ACK, 1400Hz KISSOFF)
If I put in *99 in field 40 or as prefix in field 41 or 42, I get 100% failure in dial out.
Also, make sure you do the optimal setup: viewtopic.php?f=2&t=9536#p66155
I wonder though why you would have 100% failure. Before I settled on the *70 in field 40 as my optimal setup, without mocking with anything, I would at least get success after a handful of attempts (2, 3, or 4) sometimes even 1st attempt.
Since you have a Telo, there is one more thing you can play with which is "enable fax mode." Try and see if that changes anything (with setting on/off). viewtopic.php?f=6&t=114&start=20#p59283
Also, I don't know the answer to this but is your alarm monitoring station expecting calls from your phone number vs some random number?
I don't think the 'random phone number to the alarm company' is the problem. If I make a voice call over ooma, the phone answers and sends handshake tones--no difference between ooma and time warner. Still a possibility though.
Please let me know if you think of anything else. I will try these changes tonight, but if no success, I will have to cancel my port and return my ooma
Time is running out for my port request to complete
murphy, do you know?lbmofo wrote:Also, I don't know the answer to this but is your alarm monitoring station expecting calls from your phone number vs some random number?
I don't know for sure but the number that my alarm system uses is not the one they call me on if an alarm or trouble is reported. I never gave them the alarm system phone number so the only way they could know it is to get it from caller ID.lbmofo wrote:murphy, do you know?lbmofo wrote:Also, I don't know the answer to this but is your alarm monitoring station expecting calls from your phone number vs some random number?
That number does not appear in my online account records with them.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
I have been looking at NextAlarm as well. I understand that they have a service called "Alarm Broadband Network", where they supply the user with an adapter that allows the security system to communicate with NextAlarm via the broadband connection (and doesn't rely on a VOIP provider at all).
Have you considered their broadband connection service? Have others had success with this solution?