Faxing not working today?

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montud
Posts: 2
Joined: Thu Dec 02, 2010 5:50 am

Re: Faxing not working today?

Post by montud » Thu Dec 02, 2010 6:05 am

Yes, it is extremely frustrating. I am a new user to ooma and I didn't realize that faxing was this big of a problem. I am tech savvy and can figure things out but simply not supporting this function is not acceptable. I have told the customer service serveral times that they are not disclosing information correctly and that there should be a banner on their homepage outlining the fact that FAX IS NOT SUPPORTED 100% OF THE TIME so that people who are dependant on it do not sign up for ooma services. Prior to this, I was using Optimum Online and in those 2+ years I have never had any problem with faxing, I am not sure why Ooma is not able to get this done right as well.

Extremely disappointed so far and exploring options for cancelling the service and returning the equipment. I can't even recommend this to my family anymore.

ntoy

Re: Faxing not working today?

Post by ntoy » Thu Dec 02, 2010 8:56 am

montud wrote:Yes, it is extremely frustrating. I am a new user to ooma and I didn't realize that faxing was this big of a problem. I am tech savvy and can figure things out but simply not supporting this function is not acceptable. I have told the customer service serveral times that they are not disclosing information correctly and that there should be a banner on their homepage outlining the fact that FAX IS NOT SUPPORTED 100% OF THE TIME so that people who are dependant on it do not sign up for ooma services. Prior to this, I was using Optimum Online and in those 2+ years I have never had any problem with faxing, I am not sure why Ooma is not able to get this done right as well.

Extremely disappointed so far and exploring options for cancelling the service and returning the equipment. I can't even recommend this to my family anymore.

Hello,

I apologize if there was any miscommunication. I acknowledge your concerns as well as the complaints we have received on faxing. As you have read, we ran into an issue on the server side & engineering had been working aggressively in resolving this issue. As of last night, I can say that the fix engineering has implemented appears to be stable.

Please try giving fax another try.

Thanks!

RedStripe
Posts: 22
Joined: Thu Jul 30, 2009 5:23 am

Re: Faxing not working today?

Post by RedStripe » Sun Dec 05, 2010 2:58 pm

ntoy wrote:
RedStripe wrote:Faxing from my Ooma Hub hasn't worked at all today and yesterday. Any help for me?

Have you tried faxing recently?
Yes, it did not work at all for me last week. Have you put me on that special server yet?

miamitp
Posts: 3
Joined: Mon Jun 14, 2010 2:54 pm

Re: Faxing not working today?

Post by miamitp » Mon Dec 06, 2010 1:37 pm

Hey ReStripe, I found the Answer. Someone somewhere posted that they had installed a dsl filter from their hub to the fax. I remembered that I had one, installed it and faxed immediately a high quality transmission. I guess Ooma support would rather not resolve our problems. Miamitp

miamitp
Posts: 3
Joined: Mon Jun 14, 2010 2:54 pm

Re: Faxing not working today?

Post by miamitp » Mon Dec 06, 2010 1:44 pm

I just added a dsl filter from my hub to my fax and surprize , no more faxing problems. Try the "Excelcius Z-Blocker". dual DSL filter model Z-D250P2J. miamitp

miamitp
Posts: 3
Joined: Mon Jun 14, 2010 2:54 pm

Re: Faxing not working today?

Post by miamitp » Mon Dec 06, 2010 1:48 pm

As Posted I resolved my faxing problem with a DSL filter . I still prefix my phone number dialed with *99 precautionary. If this works for you please reply to the at least one other of the unfortunates that are also not getting the support they deserve. miamitp

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EricJRW
Posts: 254
Joined: Tue Nov 23, 2010 2:00 pm
Location: Texas

Re: Faxing not working today?

Post by EricJRW » Mon Dec 06, 2010 3:49 pm

What does *99 do?
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

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Bobby B
Ooma Moderator
Posts: 1457
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
Contact:

Re: Faxing not working today?

Post by Bobby B » Mon Dec 06, 2010 4:00 pm

*99 turns off voice compression and echo cancellation. It also modifies how the Telo handles buffering of the packets. *99 should always be used with Fax or data (ex: DirecTV) calls.
EricJRW wrote:What does *99 do?
Bobby B

User avatar
EricJRW
Posts: 254
Joined: Tue Nov 23, 2010 2:00 pm
Location: Texas

Re: Faxing not working today?

Post by EricJRW » Tue Dec 07, 2010 6:48 am

Bobby B wrote:*99 turns off voice compression and echo cancellation. It also modifies how the Telo handles buffering of the packets. *99 should always be used with Fax or data (ex: DirecTV) calls.
EricJRW wrote:What does *99 do?
Thank you.
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

Lilly's_Closet
Posts: 108
Joined: Wed May 19, 2010 11:10 am

DSL Budget Filter $2.69

Post by Lilly's_Closet » Wed Dec 08, 2010 8:06 am

I am not sure how well this works and its ships directly from China so it’s a 2 week delivery time, but you can’t beat the price http://www.meritline.com/adsl-splitter- ... 42311.aspx
;)

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