INTL bundle

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: INTL bundle

Post by lbmofo » Tue Oct 05, 2010 5:12 pm

Those few calls beyond 30 min didn't experience any problems either so if you know your ISP connectivity is good, then maybe this is a location based routing issue.

I'd drive over there and have a talk with Norman T or Bobby B :D
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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southsound
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Location: Harstine Island, WA

Re: INTL bundle

Post by southsound » Tue Oct 05, 2010 8:26 pm

Customer wrote:I'm just about 25 min. driving from ooma's headquarters at Palo Alto, I would imagine my place should be quite close to their servers. I honestly don't think this is having to do with connectivity, it's got to be somewhere in their back-end routing or 3rd party carriers (if any).
lbmofo wrote:I'd drive over there and have a talk with Norman T or Bobby B :D
After spending quite a bit of time working for Apple, NeXT, and Microsoft, I know that the key to these guys hearts is a great latte. Bribe them with a bit of the bean and they will give you whatever time you need to describe your issue and find a resolution. :P
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

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lbmofo
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Re: INTL bundle

Post by lbmofo » Wed Oct 06, 2010 12:59 am

Or some 臺灣啤酒 :P
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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User avatar
southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: INTL bundle

Post by southsound » Wed Oct 06, 2010 7:49 am

lbmofo wrote:Or some 臺灣啤酒 :P
Taiwan Beer might be great too - but hopefully after business hours. :cool:
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

Customer
Posts: 6
Joined: Wed Sep 29, 2010 9:16 am

Re: INTL bundle

Post by Customer » Fri Oct 08, 2010 2:30 pm

problem starts again yesterday...
yesterday: the other side could hear me, but I can't hear the other side
today: after call was connected for 20 min. the other side could no longer hear me.

also, emailed tech support about the issue, but got bounced back "email can not be delivered"

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