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#4351 by smkt321
Tue Mar 10, 2009 7:22 pm
First two days after installation, everything worked fine. 2 days after cable company phone line disconnected, lost Ooma signal. Diagnostic on "setup" page indicates Internet connected, Ooma Core connecting and phone setup is configured. Ststus page indicates connected on home, modem, and ooma tunnel. No help from Customer Support on email or phone. Questioning if needs to go back or can anyone help!
#4369 by scots
Wed Mar 11, 2009 7:14 am
If you setup your ooma to be used with a phone line and then your phone line was disconnected, then that's why you're having problems. You'll need to contact ooma support and have them switch your system over for use without a phone line.

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