Technical support

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smkt321
Posts: 1
Joined: Sat Mar 07, 2009 11:18 am

Technical support

Post by smkt321 » Tue Mar 10, 2009 7:22 pm

First two days after installation, everything worked fine. 2 days after cable company phone line disconnected, lost Ooma signal. Diagnostic on "setup" page indicates Internet connected, Ooma Core connecting and phone setup is configured. Ststus page indicates connected on home, modem, and ooma tunnel. No help from Customer Support on email or phone. Questioning if needs to go back or can anyone help!

scots
Posts: 236
Joined: Fri Dec 19, 2008 6:26 pm
Location: Raleigh, NC
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Re: Technical support

Post by scots » Wed Mar 11, 2009 7:14 am

If you setup your ooma to be used with a phone line and then your phone line was disconnected, then that's why you're having problems. You'll need to contact ooma support and have them switch your system over for use without a phone line.

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