Phone Number for Ooma Corporate Office

Got something else to discuss that is not covered by the previous forums? Post it here!
Post Reply
buckoo
Posts: 23
Joined: Wed Mar 04, 2009 8:11 pm

Phone Number for Ooma Corporate Office

Post by buckoo » Fri Sep 17, 2010 1:03 pm

I have a billing issue that I have been trying to handle with the "customer support" personnel via phone. No one seems to know what they are doing or how to handle it except saying "we will call you back in 1 to 2 hours".

This has happened twice and no one, not even the janitor has called back. I asked for a member of management to speak to, and there doesn't seem to be anyone around, always they seem to have stepped out of the room. Then I was told to email customer support and have them call me...... which I did, an no one called.

Is there a number to call someone that is in America that can handle a billing question?

Any assistance will be greatly appreciated.

Les

murphy
Posts: 7206
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Phone Number for Ooma Corporate Office

Post by murphy » Fri Sep 17, 2010 1:06 pm

Try the Sales number on this page.

https://www.ooma.com/company/contact
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

buckoo
Posts: 23
Joined: Wed Mar 04, 2009 8:11 pm

Re: Phone Number for Ooma Corporate Office

Post by buckoo » Fri Sep 17, 2010 1:10 pm

Thanks for the information. Will try it. Being a "premier customer" doesn't seem to have any spercial perks when trying to contact them.. :cry:

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Phone Number for Ooma Corporate Office

Post by lbmofo » Fri Sep 17, 2010 1:30 pm

Or you can email ntoy, Bobby B, or Dennis P for help.

Dennis is on vacation right now though.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

buckoo
Posts: 23
Joined: Wed Mar 04, 2009 8:11 pm

Re: Phone Number for Ooma Corporate Office

Post by buckoo » Fri Sep 17, 2010 2:07 pm

Thanks for all the help... Cancelled Premier since they raised the price on "grandfathered" customers, will buy another core hub and use it for the second line. :cool:

Again, thanks for the help.

Post Reply