Ooma just send email with porting info for someone else

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nippyjun
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Joined: Tue Sep 07, 2010 8:22 pm

Ooma just send email with porting info for someone else

Post by nippyjun » Thu Sep 16, 2010 2:29 pm

I am porting my number which shows correctly on the my ooma account online, but i just received an email with porting information for someone else to my email. It shows their name, phone number and company they are porting from. I'm trying to call the customer support line now to let them know that this is a security issue that needs to be sorted out and make sure that they have my correct info.. anyone else get the wrong email. How could they mix up my email with someone else.

I spoke with porting support and they didn't know why it happened that i got someone else's email. They did say that they information is manually processed so it's probably human error.

ntoy

Re: Ooma just send email with porting info for someone else

Post by ntoy » Thu Sep 16, 2010 3:22 pm

Hello,

We apologize for the mishap! Unfortunately we had some technical human difficulties. Our team is on top of this to correct the situation.

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highq
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Re: Ooma just send email with porting info for someone else

Post by highq » Thu Sep 16, 2010 3:33 pm

ntoy wrote: We apologize for the mishap! Unfortunately we had some technical human difficulties.
Norman, I know how it can be with those technical humans -- when they start to act up, there's no telling what havoc they might unleash!

ntoy

Re: Ooma just send email with porting info for someone else

Post by ntoy » Thu Sep 16, 2010 3:40 pm

It would be easier if they had batteries...

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lbmofo
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Re: Ooma just send email with porting info for someone else

Post by lbmofo » Thu Sep 16, 2010 3:41 pm

Maybe time to implement some kind of minimum hours of sleep policy.
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Bobby B
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Re: Ooma just send email with porting info for someone else

Post by Bobby B » Thu Sep 16, 2010 3:52 pm

Corrected email should be going out now - sorry about the confusion.
Bobby B

nippyjun
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Joined: Tue Sep 07, 2010 8:22 pm

Re: Ooma just send email with porting info for someone else

Post by nippyjun » Thu Sep 16, 2010 5:13 pm

Bobby B wrote:Corrected email should be going out now - sorry about the confusion.

Got it. Thanks for following up.

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