Comcast Porting A Week Overdue

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tccedar
Posts: 4
Joined: Mon Aug 23, 2010 9:26 pm

Comcast Porting A Week Overdue

Post by tccedar » Wed Sep 15, 2010 10:33 am

I'd like to find out when my Comcast landline number will port over to Ooma. The order was received Aug 24, with an estimated completion date of Sept 8th. But nothing has happened. My Comcast bill was paid in full and the next one isn't due til Sept 28 - which I hope is my last! What's the hold up? Here's what the porting status page says about my status:

Order received Received order on Aug 24, 2010
Information verified Your porting info was verified on Aug 24, 2010
Port initiated Number port is estimated to complete on Sep 08, 2010
Port scheduled for completion BLANK!
Port completed BLANK!

Any help would be greatly appreciated.

tccedar
Posts: 4
Joined: Mon Aug 23, 2010 9:26 pm

Re: Comcast Porting A Week Overdue

Post by tccedar » Thu Sep 23, 2010 7:42 am

Now one day past the 2nd scheduled date for porting.
Still.....waiting.....phoned customer support...they don't know when porting will happen....so I ....wait....

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Comcast Porting A Week Overdue

Post by lbmofo » Thu Sep 23, 2010 8:53 am

Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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madurodave
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Joined: Fri Aug 27, 2010 7:08 am

Re: Comcast Porting A Week Overdue

Post by madurodave » Thu Sep 23, 2010 9:06 am

It took mine 4 weeks to port over from Comcast. So the 28th SHOULD be ok!

tccedar
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Joined: Mon Aug 23, 2010 9:26 pm

Re: Comcast Porting A Week Overdue

Post by tccedar » Fri Sep 24, 2010 12:53 pm

Today is one full month. Still nothing. Got a "trouble ticket" from Ooma. The phone support person was very nice, but couldn't tell me what "Action Required" meant on my port status page. "What action is required?" I asked. She went to talk with someone else, came back and said, "It should go through soon." That's it. I asked if I should call Comcast and rattle their chains a bit. She said no. That was 2 days ago. I'm ....still waiting.

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lbmofo
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Location: Greater Seattle
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Re: Comcast Porting A Week Overdue

Post by lbmofo » Fri Sep 24, 2010 12:58 pm

emailed that loa email address yet?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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nn5i
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Joined: Fri Jun 11, 2010 2:02 pm
Location: Portland, OR

Re: Comcast Porting A Week Overdue

Post by nn5i » Mon Sep 27, 2010 10:31 am

Only a week overdue? From what I've seen in these forums, you haven't even begun to suffer.

tccedar
Posts: 4
Joined: Mon Aug 23, 2010 9:26 pm

Re: Comcast Porting A Week Overdue

Post by tccedar » Fri Oct 01, 2010 3:09 pm

Okay, so today is supposed to be the Big Day! I signed up for Ooma and number porting on August 24th and here we are on October 1. I'm so ready! My porting is scheduled to complete today!
Now, will it? Stay tuned....

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