Cannot use touchtones when transferring to Bluetooth headset

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swisskent
Posts: 10
Joined: Thu Oct 22, 2009 8:31 am

Cannot use touchtones when transferring to Bluetooth headset

Post by swisskent » Tue Sep 07, 2010 8:21 am

I have a Plantronics 975 headset paired to my Ooma Telo. I have a basic phone connected to the Telo. When I dial a number on the phone to transfer to the headset (e.g. *1513035551212), it seems I have to connect it to the headset before the call will go through (i.e. by clicking the BT's headset button to answer the call). If I am calling a business that requires touchtone entry for my account info (e.g. a financial institution), I cannot figure out how to keep the call on the phone so I can enter touchtones.

Is anyone else having this problem?

Thanks in advance!

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Cannot use touchtones when transferring to Bluetooth headset

Post by lbmofo » Tue Sep 07, 2010 8:36 am

Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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swisskent
Posts: 10
Joined: Thu Oct 22, 2009 8:31 am

Re: Cannot use touchtones when transferring to Bluetooth headset

Post by swisskent » Mon Sep 20, 2010 3:14 pm

When I click the link you provided, I receive the following Ooma error page:

"Information... You are not authorised to read this forum."

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Cannot use touchtones when transferring to Bluetooth headset

Post by lbmofo » Mon Sep 20, 2010 3:24 pm

Sorry about that.

If you need to punch in access codes after the call completes, you can join a call in progress on the Telo handset and then punch in the digits on the handset.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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