How to port from Viatalk - It's taking months

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swinghard
Posts: 3
Joined: Mon Aug 30, 2010 3:40 pm

How to port from Viatalk - It's taking months

Post by swinghard » Mon Aug 30, 2010 3:46 pm

Can people please share how you ported your number from Viatalk to Ooma. I started the process months ago and still have not have my number ported. I sent in my LOA. I sent in information from Viatalk. I called Ooma, still nothing. I'm getting very frustrated. I purchased a Premier membership and its wasting away because I cannot get my number ported. Any help will be greatly appreciated.

madurodave
Posts: 20
Joined: Fri Aug 27, 2010 7:08 am

Re: How to port from Viatalk - It's taking months

Post by madurodave » Mon Aug 30, 2010 4:41 pm

What has Ooma CS told you? Do they know what the issue is?

I can only speak from what I would do. I just started the porting process myself. If I can't have it done in a month, I will cancel the port and just keep the new temporary number. Otherwise I will be paying Comcast $45 for the phone plus $13.50 to Ooma for the Premier service plus taxes. I only want to pay for 1 service.

So talk to Ooma customer service and find out what the issue is!

ntoy

Re: How to port from Viatalk - It's taking months

Post by ntoy » Tue Aug 31, 2010 7:50 am

Hello swinghard,

We understand your frustration & appreciate your patience. At the moment, we are awaiting on our carrier for a completion date. Your reference ticket is LEC-51878

kdmc69
Posts: 502
Joined: Wed Aug 27, 2008 1:15 pm
Location: Raleigh, NC

Re: How to port from Viatalk - It's taking months

Post by kdmc69 » Tue Aug 31, 2010 8:11 am

swinghard wrote:Can people please share how you ported your number from Viatalk to Ooma. I started the process months ago and still have not have my number ported. I sent in my LOA. I sent in information from Viatalk. I called Ooma, still nothing. I'm getting very frustrated. I purchased a Premier membership and its wasting away because I cannot get my number ported. Any help will be greatly appreciated.
I ported my number from Viatalk, but that was 2 years ago. It took 3 weeks at that time. (Which was the time estimate Ooma gave me.)
Ooma Customer Since: August 2008
Ooma Equipment: 2 Telos + 2 HD2 Handsets
Ooma Service: Premier
Amped AC 1750 Router
TWC ->Router -> Telo1
TWC ->Router -> Telo2

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