Outgoing caller ID problem

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coaster
Posts: 2
Joined: Wed Aug 18, 2010 4:46 pm

Outgoing caller ID problem

Post by coaster » Wed Aug 18, 2010 4:51 pm

The parties I call keep saying that my caller-id displays OOMA. It has been over 2 weeks since I first installed my telo. I suggested my father get a unit and he hooked his up today. His name showed up for me only hours after his installation when he called me this evening. Do I need to call support? I have had 2 other VOIP providers in the past and don't recall a delay. This was with getting a new number without porting each time.

ntoy

Re: Outgoing caller ID problem

Post by ntoy » Thu Aug 19, 2010 10:54 am

Hello,

I spoke to our provisioning team & callerid name was reprovisioned. Should take about 24-48 hours.

Can you retest in a few days?

Thx

stanltaaf
Posts: 1
Joined: Thu Aug 19, 2010 12:18 pm

Re: Outgoing caller ID problem

Post by stanltaaf » Thu Aug 19, 2010 12:19 pm

I have the same issue with my hub unit. When I call out people see a different phone number than my own. :shock:

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Outgoing caller ID problem

Post by southsound » Thu Aug 19, 2010 12:31 pm

stanltaaf wrote:I have the same issue with my hub unit. When I call out people see a different phone number than my own. :shock:
Not the same problem at all. The OP was talking about the CName attached to his ooma number - the number was correct but the name showing up is OOMA. Your problem seems to be that the NUMBER itself is incorrect. I would suggest a call to ooma's technical support line and see what they can discover. The number is 888 711-6662.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

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nn5i
Posts: 554
Joined: Fri Jun 11, 2010 2:02 pm
Location: Portland, OR

Re: Outgoing caller ID problem

Post by nn5i » Sun Aug 22, 2010 7:13 am

Don't hold your breath. I've had my Telo for two months and 12 days (since June 10) and my outgoing Caller ID still says Ooma. On July 26 I called Customer Support, trouble ticket CS58579, and they assured me they'd be right on it.

Yeah, right.

coaster
Posts: 2
Joined: Wed Aug 18, 2010 4:46 pm

Re: Outgoing caller ID problem

Post by coaster » Thu Aug 26, 2010 2:21 pm

Thank you for the follow-up ntoy. It is working now.

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nn5i
Posts: 554
Joined: Fri Jun 11, 2010 2:02 pm
Location: Portland, OR

Re: Outgoing caller ID problem

Post by nn5i » Fri Aug 27, 2010 6:18 pm

Mine is finally working now, too -- two-and-a-half months after I first got Ooma, and exactly one month after I called Customer Support (July 26). Of course, it worked right on July 29, too -- for exactly one day. Anyway, happy if it stays fixed.

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