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#62423 by mcowher
Tue Aug 17, 2010 3:32 pm
This is ridiculous that there are no updates on this issue either here or on Twitter. I've been a customer for less than 24 hours and I am not impressed. I called customer support and attempted to relay my concerns about a lack of an update. Mind you I wasn't complaining to her about the outage...I was complaining about the lack of communication. She just kept telling me there was no update. I said that management should at least post that!!
#62424 by lbmofo
Tue Aug 17, 2010 3:36 pm
Welcome to the forum. I must say, what timing to activate. :| But, the good news is that this "incoming call" outage is exception vs the norm. Last time ooma had an outage, it was April 2009 as far as I know.
#62430 by buyerbeware2000
Tue Aug 17, 2010 4:13 pm
OOma is no longer working for me too, can't receive incoming calls but can make outgoing calls. Even after rebooting Router/modem... and ooma hub. Call forwarding doesn't work either!!!
I hope they fix this outage soon before the outage news get out to other media hubs which will ruin OOma image!!!
I definitely don't want that to happen. Fix it hurry pls! The wife is growing frustrating with this service!!!! :cry: :( :cry:
#62433 by jevonjackson
Tue Aug 17, 2010 4:39 pm
Calls ringing here in Seattle but when I answer the phone ther's nobody there. I tried calling from my cell and get a call cannot be completed mesage. hmmm.
#62444 by bullworth
Tue Aug 17, 2010 5:14 pm
I can make calls - BUT - I can NOT receive calls! AT&T out of St. Louis. The phones connected to the Ooma ring but then go dead on answering. I've called from my office phone and I get an "error" message when calling the Ooma. This is not just a coast problem. Come on OOMA... it would be nice to have some notification.
#62452 by jmb1273
Tue Aug 17, 2010 5:50 pm
I can make outgoing calls but cannot get incoming calls. Does someone from Ooma monitor this board, or does this need to be reported with a phone call?
#62454 by murphy
Tue Aug 17, 2010 5:52 pm
jmb1273 wrote:I can make outgoing calls but cannot get incoming calls. Does someone from Ooma monitor this board, or does this need to be reported with a phone call?

They know all about it.

viewtopic.php?f=10&t=26
#62463 by rjh2677
Tue Aug 17, 2010 6:43 pm
I have the same problem which incoming call could not be answered. I don't know how soon the problem could be taken care.
I am in Pittsburgh, PA.

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