Will I lose phone support after Premier trial?

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roadshow
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Will I lose phone support after Premier trial?

Post by roadshow » Mon Aug 16, 2010 9:35 am

I have a Hub & Scout that I bought from Radioshack. It happens to be one of the models without taxes. Right now I am in the Premier trial period. When the trial ends can I still call OOMA for phone support? or will I have to pay? Also, I know I will lose the call forwarding options after the trial, but will I also lose the option to have my cell phone called if the OOMA is down?

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lbmofo
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Re: Will I lose phone support after Premier trial?

Post by lbmofo » Mon Aug 16, 2010 11:24 am

Unless I missed the news, you'll still get phone support until TOS changes. Look here: viewtopic.php?f=9&t=6780#p48270
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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roadshow
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Location: Rochester, NY
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Re: Will I lose phone support after Premier trial?

Post by roadshow » Mon Aug 16, 2010 11:54 am

Thanks! Do you know about the "forward on service down"?

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lbmofo
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Re: Will I lose phone support after Premier trial?

Post by lbmofo » Mon Aug 16, 2010 3:26 pm

The forward on network outage is a Premier feature which you'll lose once Premier expires. But I've heard folks' settings remaining intact where they had to call into customer service to turn it off after Premier expired (can't access settings page to tweak with basic/core service).
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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