Unable to access website. OOMA before router

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scg
Posts: 19
Joined: Fri Aug 13, 2010 8:21 am

Re: Unable to access website. OOMA before router

Post by scg » Sun Aug 15, 2010 7:55 pm

Have you tried doing a tracert to www.whichvoip.com to see where the traffic is getting hung up? You can also get the IP address for the site by pinging it from another PC that is able to access it, and doing a tracert to the address directly. If it is a DNS problem, you will get there with the IP but not the domain name.

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roadshow
Posts: 204
Joined: Mon Aug 09, 2010 12:09 pm
Location: Rochester, NY
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Re: Unable to access website. OOMA before router

Post by roadshow » Sat Aug 28, 2010 6:09 am

I'm still having this problem, only when the ooma is connected somewhere before the computer.
Modem-PC, it works fine
Modem-OOMA-PC, doesn't work
Modem-Router-PC, works fine
Modem-OOMA-Router-PC, doesn't work
I have tried other PC's in my house and get the same results.


Here are the results of the trace:

Tracing route to whichvoip.com [74.124.194.146]
over a maximum of 30 hops:

1 24 ms 15 ms 2 ms router.belkin [192.168.2.1]
2 6 ms 3 ms 3 ms 172.27.35.1
3 23 ms 17 ms 17 ms cable-mac1-0.rochnyirn-ar402.nyroc.rr.com [69.20
7.128.1]
4 21 ms 20 ms 28 ms gig11-1-2.rochnybtn-rtr01.nyroc.rr.com [24.93.5.
41]
5 18 ms 18 ms 18 ms xe-3-2-0-0.vstlny11-rtr000.nyroc.rr.com [24.92.2
24.122]
6 25 ms 24 ms 24 ms ae1-0.albynyyf-rtr000.nyroc.rr.com [24.24.21.208
]
7 27 ms 24 ms 24 ms ae10-0.albynywav-rtr03.nyroc.rr.com [24.24.21.21
9]
8 41 ms 40 ms 52 ms xe-11-0-0.bar1.Boston1.Level3.net [4.79.0.69]
9 46 ms 65 ms 42 ms ae-0-11.bar2.Boston1.Level3.net [4.69.140.90]
10 34 ms 34 ms 36 ms ae-8-8.ebr1.NewYork1.Level3.net [4.69.140.98]
11 70 ms * 38 ms ae-91-91.csw4.NewYork1.Level3.net [4.69.134.78]

12 36 ms 35 ms 36 ms ae-92-92.ebr2.NewYork1.Level3.net [4.69.148.45]

13 98 ms 106 ms 91 ms ae-2-2.ebr4.SanJose1.Level3.net [4.69.135.185]
14 95 ms 93 ms 102 ms ae-84-84.csw3.SanJose1.Level3.net [4.69.134.250]

15 108 ms 112 ms 102 ms ae-83-83.ebr3.SanJose1.Level3.net [4.69.134.233]

16 112 ms 102 ms 112 ms ae-2-2.ebr3.LosAngeles1.Level3.net [4.69.132.10]

17 103 ms 105 ms 126 ms ae-4-90.edge3.LosAngeles1.Level3.net [4.69.144.2
01]
18 104 ms 102 ms 106 ms cr1.lax1.us.packetexchange.net [4.71.136.2]
19 107 ms 106 ms 107 ms te4-1.cr1.lax1.us.packetexchange.net [69.174.120
.141]
20 103 ms 106 ms 118 ms 67.199.135.170
21 * * * Request timed out.
22 * * * Request timed out.
23 * *

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roadshow
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Location: Rochester, NY
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Re: Unable to access website. OOMA before router

Post by roadshow » Sat Aug 28, 2010 8:15 am

I also found another site http://www.flyerie.com that includes 67.199.135.170 in the trace. Can't get there either.

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roadshow
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Joined: Mon Aug 09, 2010 12:09 pm
Location: Rochester, NY
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Re: Unable to access website. OOMA before router

Post by roadshow » Sat Aug 28, 2010 5:56 pm

I'm bumping this. I'm hoping that one of you guys might be able to look at my trace route that was in the previous reply, and give me some ideas why that address fails.

murphy
Posts: 7240
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Unable to access website. OOMA before router

Post by murphy » Sat Aug 28, 2010 6:37 pm

Possibly whichvoip was down or overloaded. It is one hop past your last IP address.

4 9 ms 8 ms 6 ms te-2-4-ur01.upperdublin.pa.panjde.comcast.net [68.85.77.149]
5 9 ms 8 ms 9 ms te-2-1-ur01.lansdale.pa.panjde.comcast.net [68.86.209.161]
6 11 ms 9 ms 9 ms te-2-1-ur01.pottstown.pa.panjde.comcast.net [68.86.209.157]
7 11 ms 11 ms 11 ms te-2-1-ur01.phoenixville.pa.panjde.comcast.net [68.86.209.153]
8 11 ms 11 ms 11 ms te-8-7-ar01.coatesville.pa.panjde.comcast.net [68.86.209.149]
9 13 ms 13 ms 14 ms te-0-2-0-6-ar01.ivyland.pa.panjde.comcast.net [68.85.34.229]
10 14 ms 13 ms 14 ms pos-0-10-0-0-ar01.401nbroadst.pa.panjde.comcast.net [68.85.192.190]
11 18 ms 23 ms 18 ms pos-0-1-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.90.13]
12 34 ms 32 ms 33 ms pos-1-7-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.87.86]
13 56 ms 54 ms 54 ms pos-1-10-0-0-cr01.dallas.tx.ibone.comcast.net [68.86.86.129]
14 88 ms 90 ms 90 ms pos-0-11-0-0-cr01.losangeles.ca.ibone.comcast.net [68.86.87.37]
15 99 ms 90 ms 90 ms 75.149.231.238
16 90 ms 90 ms 90 ms 67.199.135.170
17 90 ms 90 ms 90 ms 74.124.194.146

Trace complete.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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roadshow
Posts: 204
Joined: Mon Aug 09, 2010 12:09 pm
Location: Rochester, NY
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Re: Unable to access website. OOMA before router

Post by roadshow » Sun Aug 29, 2010 3:32 am

murphy wrote:Possibly whichvoip was down or overloaded. It is one hop past your last IP address.

4 9 ms 8 ms 6 ms te-2-4-ur01.upperdublin.pa.panjde.comcast.net [68.85.77.149]
5 9 ms 8 ms 9 ms te-2-1-ur01.lansdale.pa.panjde.comcast.net [68.86.209.161]
6 11 ms 9 ms 9 ms te-2-1-ur01.pottstown.pa.panjde.comcast.net [68.86.209.157]
7 11 ms 11 ms 11 ms te-2-1-ur01.phoenixville.pa.panjde.comcast.net [68.86.209.153]
8 11 ms 11 ms 11 ms te-8-7-ar01.coatesville.pa.panjde.comcast.net [68.86.209.149]
9 13 ms 13 ms 14 ms te-0-2-0-6-ar01.ivyland.pa.panjde.comcast.net [68.85.34.229]
10 14 ms 13 ms 14 ms pos-0-10-0-0-ar01.401nbroadst.pa.panjde.comcast.net [68.85.192.190]
11 18 ms 23 ms 18 ms pos-0-1-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.90.13]
12 34 ms 32 ms 33 ms pos-1-7-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.87.86]
13 56 ms 54 ms 54 ms pos-1-10-0-0-cr01.dallas.tx.ibone.comcast.net [68.86.86.129]
14 88 ms 90 ms 90 ms pos-0-11-0-0-cr01.losangeles.ca.ibone.comcast.net [68.86.87.37]
15 99 ms 90 ms 90 ms 75.149.231.238
16 90 ms 90 ms 90 ms 67.199.135.170
17 90 ms 90 ms 90 ms 74.124.194.146

Trace complete.
The sight was not down. I connected to my neighbors wireless and got right through. The, I l connected to mine, and couldn't get there. My trace always stops at 67.199.135.170. I also noticed that I can't get to www.flyerie.com. the trace hangs at that same address.
How could the OOMA be preventing me from getting there? I dsconnected the OOMA last night and tried those sights again, got right in.

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southsound
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Re: Unable to access website. OOMA before router

Post by southsound » Sun Aug 29, 2010 6:52 am

Really strange since many of us use the whichvoip.com speedtest to validate our connection speeds. I can't figure out why you can reach them, even after reading the entire thread - but many of us have no problem so unless ooma is only blocking some systems from access (which would be very strange), I don't think it is them.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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