All incoming calls go to voicemail

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rsa
Posts: 2
Joined: Wed Aug 04, 2010 9:02 am

All incoming calls go to voicemail

Post by rsa » Wed Aug 04, 2010 9:05 am

My Ooma was working fine for months. Now any incoming calls go direct to voicemail. No phone rings. I rebooted to no avail. What could be causing this? Thanks.

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DTMF
Posts: 285
Joined: Sat Jan 23, 2010 5:55 pm

Re: All incoming calls go to voicemail

Post by DTMF » Wed Aug 04, 2010 9:14 am

Is the Envelope button lighted on your Telo? If so, press it and turn off Do Not Disturb. :)
Ooma customer since November 2009.
Formerly employed at another VoIP company.
My opinions are my own.

rsa
Posts: 2
Joined: Wed Aug 04, 2010 9:02 am

Re: All incoming calls go to voicemail

Post by rsa » Wed Aug 04, 2010 9:23 am

Stupid me!!! :shock: I thought that meant I had saved messages LOL. Thanks!

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: All incoming calls go to voicemail

Post by southsound » Wed Aug 04, 2010 9:25 am

rsa wrote:Stupid me!!! :shock: I thought that meant I had saved messages LOL. Thanks!
Nah. Just one of the many members of the "oops" club. If I had a walnut brownie for everyone who made that mistake, well, I guess I'd be WayneDSR. :P
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

luvalaff
Posts: 11
Joined: Wed Mar 11, 2009 4:00 pm

Re: All incoming calls go to voicemail

Post by luvalaff » Thu Oct 14, 2010 11:29 am

I am getting intermittent calls going to voicemail without the phone ringing. The envelope is not on. I have checked to see if the number was blacklisted and it was not. I received one call today that rang and I answered. The next one did not ring and went straight to voicemail. Any ideas?

murphy
Posts: 7207
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: All incoming calls go to voicemail

Post by murphy » Thu Oct 14, 2010 11:33 am

luvalaff wrote:I am getting intermittent calls going to voicemail without the phone ringing. The envelope is not on. I have checked to see if the number was blacklisted and it was not. I received one call today that rang and I answered. The next one did not ring and went straight to voicemail. Any ideas?
Did the second call come in while you were still on the phone with the first call?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

luvalaff
Posts: 11
Joined: Wed Mar 11, 2009 4:00 pm

Re: All incoming calls go to voicemail

Post by luvalaff » Thu Oct 14, 2010 12:10 pm

No, it didn't. I just saw the light go on, didn't hear a ring, answered it and no one was there. The next thing I knew there was a message in the inbox. This happened the other day as well.

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