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#61411 by Dolimite_jr
Tue Aug 03, 2010 3:34 pm
I did have caller ID befoer I down graded my phone servive to just a "basic number" and now I have no caller ID and all incoming calls in my Call Log show "UNKNOWN".
Is there a way to get caller ID back again through OOma and have the incoming callers number show up in my Call Log?
Thanks,
M.
#61414 by ntoy
Tue Aug 03, 2010 3:44 pm
Hello,

I see your account is configured as Landline. This means that your phone provider would be the one to provide Callerid service. You would want to check with them.
#61473 by Dolimite_jr
Wed Aug 04, 2010 7:33 am
I only have a land line until my number gets ported. After it's ported I plan on geting rid of it.
Will I be able to have Caller ID through Ooma once I discontinue my landline?

Thanks
#61475 by ntoy
Wed Aug 04, 2010 7:48 am
Hello,

Yes, once your number port completes over to Ooma, we would provide callerid.
#61625 by ainetsc
Fri Aug 06, 2010 6:35 am
My number has been ported over to ooma but caller id does not show up on my phone, i have ooma connected to all outlets in my house, how do i get the caller id? thanks
#61628 by ntoy
Fri Aug 06, 2010 7:56 am
Hello,

Looks like your port completed on Aug 4. Caller id name usually takes 7-10 business days. There are a chain of events.
The terminating carrier needs to update the database as well as our carriers.

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