Telo not working - flashing blue lights

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riverrick
Posts: 3
Joined: Wed Jul 28, 2010 6:22 pm

Telo not working - flashing blue lights

Post by riverrick » Wed Jul 28, 2010 6:31 pm

Installed last night. Easy install and made several test calls. Returned from work today to find the PC connected to the Telo didn't have internet access. All other PC's connected to FiOS modem/router worked fine. Bypassed Telo unit and PC internet connection was restored. Then noticed the following sequence:

1. Telo log isn't lit
2. 1 and 2 are lit in Blue. They stay lit for about 30 seconds, then
3. Trash and Envelope turn blue once, then
4. Bottom row of keys cycle sequentially blue (one at a time) for 6 times, then
5. After 3-4 seconds, the 1 and 2 turn blue and the cylcle repeats continuously.

I've tried rebooting the Telo and every connected device. Nothing works. Tried to reset but unable to do this since the logo never lights up.

Called tech support. After 30 minutes on hold, they disconnected my call.

Any suggestions?

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Telo not working - flashing blue lights

Post by Groundhound » Wed Jul 28, 2010 7:44 pm

From your computer connected to the Telo's "home network" port, go to http://setup.ooma.com and then to the Network page. Change "Network Connection" to Dynamic(DHCP) and also change "MODEM Port MAC Address" to "Use Built in" and click Update. Reboot your modem, then your Telo.

riverrick
Posts: 3
Joined: Wed Jul 28, 2010 6:22 pm

Re: Telo not working - flashing blue lights

Post by riverrick » Wed Jul 28, 2010 8:05 pm

I just tried this and I cannot access the Telo. The connection times out. Are there any options to force a hard reset to the Telo?

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Telo not working - flashing blue lights

Post by WayneDsr » Wed Jul 28, 2010 8:12 pm

To clarify, connect a pc or laptop to the HOME port of the telo. Restart the pc or laptop so it obtains an IP from the Telo. Once you do this you should be able to access the Telo with http://setup.ooma.com

Hope this helps.

Wayne
ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member

riverrick
Posts: 3
Joined: Wed Jul 28, 2010 6:22 pm

Re: Telo not working - flashing blue lights

Post by riverrick » Thu Jul 29, 2010 5:00 am

I tried each of the steps outlined and cannot access the Telo. Also tried the IP address http://172.27.35.1 without success. Any other options? Plan B is the return the unit to Best Buy and buy another. I suspect a hardware failure at this point.

ntoy

Re: Telo not working - flashing blue lights

Post by ntoy » Thu Jul 29, 2010 8:49 am

Hello,

I'm unable to determine from the log file. Returning to the store maybe a quicker turnaround for you.
Once you have the replacement registered/activated, up & running, you can contact support to close your first account.

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